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Furnace Repair & Installation Services in Salt Lake City, Ut

Providing Great Service Since 1995!

Surrounded by majestic mountains, Salt Lake City is no stranger to cold, snowy winters, making a warm home essential for comfort during the frigid months. The seasoned team of experts at Western Heating & Air is here to help when your furnace breaks down. 

With nearly 30 years of experience, we proudly provide Salt Lake City residents with expert furnace repairs, installations, and maintenance to keep homes warm and systems running smoothly. Our team efficiently and reliably meets your heating needs, whether you need a quick fix, a new system, or routine maintenance. Don’t let a malfunctioning furnace leave you in the cold. 

Contact Western today to schedule service.

Furnace repair Salt Lake City

Best Furnace Services in Salt Lake City, UT

If your furnace shows warning signs like unusual noises, inconsistent heating, or frequent cycling, it’s best to consult a professional. Our team is ready to respond swiftly and restore warmth to your home with efficient, reliable repairs. Count on us for expert, timely service that keeps your comfort front and center.

We offer a full range of furnace services, including repairs, installations, and ongoing maintenance. We aim to keep your home warm during Salt Lake City’s chilly winters and do everything we can to deliver. Our expert team manages all aspects of heating system care to ensure optimal performance year-round.

Whether you’re dealing with an unexpected furnace breakdown, considering a system upgrade, or looking to extend the life of your current unit, we’re here with prompt, reliable service. Contact us today to schedule a service or request an estimate.

Furnace Repair in Salt Lake City, UT 

When your furnace needs immediate attention, trust Western to restore warmth to your home. Our furnace repair services in Salt Lake City are designed to resolve issues swiftly, ensuring minimal downtime during the cold winter months.

  • Quick Diagnostics: First, we assess the problems and issues to get your furnace back up and running.
  • Prompt Repairs: Our emergency services quickly restore heat, preventing discomfort and further damage to the furnace.  
  • Transparent, Upfront Pricing: No surprise charges to look for. We provide clear, honest pricing.
  • Skilled Technicians: Our experts handle all furnace types and issues, giving you reliable solutions every step of the way.

Water Heater Salt Lake City

Signs You Need Furnace Repair

Knowing the early signs of furnace trouble can help you avoid expensive breakdowns and repairs while keeping your home cozy throughout the winter. 

  • Uneven Heating: Are some rooms colder than others? This could signal a furnace blower distribution problem, which prevents the warm air from circulating as it should. 
  • Unusual Noises: Mechanical problems often produce strange sounds such as rattling, banging, or squeaking. These sounds can originate from loose components or failing parts that require immediate attention. 
  • Higher Electricity Bills: Unexpected elevations in your heating bills can indicate that your furnace is working improperly, which usually means some inefficiency is occurring.
  • Frequent Cycling: If the furnace turns on and off more than usual, it could be struggling to set the temperature, often due to issues regarding the thermostat, blower, or other essential components.  

Call us immediately for a quick diagnosis and repair if you notice any of these issues

Professional Furnace Installation & Replacement 

At Western, we provide top-of-the-line furnace installations tailored to the needs of each Salt Lake City home. From selecting the ideal furnace for your home to executing a smooth installation, we handle the entire process so you can enjoy a warm, comfortable home, even in the harshest winter conditions. Whether you’re upgrading for better efficiency or replacing an aging furnace, our team is here to ensure reliable, cozy warmth all season long.

When Is It Time To Replace Your Furnace?

If you have already experienced and tried to resolve your furnace issues with repairs, it may be time to replace your furnace altogether. Here are extra signs that it is time to get your furnace replaced rather than repaired:

  • Visible Rust or Structural Damage: If you notice rust, cracks, or other visible deterioration, your furnace’s structure and safety may be compromised. In these cases, replacing the unit is often safer and more reliable than attempting repairs.
  • Outdated System Technology: Older furnaces often lack the energy efficiency and modern features of newer models. Upgrading can provide benefits like quieter operation, programmable settings, and advanced filtration, making your system more efficient and your home more comfortable.
  • Blower Motor Failure: Blower motor failure can be costly, and replacing the entire system is often more economical if your furnace is older.

When you choose Western for your installation, you invest in more than just a parts warranty you secure 10 years of worry-free comfort. Western’s outstanding labor warranty ensures that repair costs are fully covered when your equipment is maintained correctly. No surprise expenses, no stress—just peace of mind for an entire decade. It’s a reliable service designed with your comfort and confidence in mind.

Advantages of Installing a Furnace From a Trusted Furnace Installation Company

Upgrading your furnace using a trusted company offers numerous benefits, ensuring your home remains safe, comfortable, and energy-efficient. Today’s high-efficiency furnaces are designed for exceptional performance, helping to reduce energy consumption and lower utility costs.

At Western, our expert team installs each furnace with the latest technology and techniques to ensure optimal functionality. We provide a range of top-rated, high-efficiency options and work with you to select the best fit for your home’s unique needs.

With nearly 30 years of experience, we’re committed to customer satisfaction, offering repair services, free installation estimates, and flexible financing options.

Furnace Maintenance Services in SLC, UT

HVAC technician checking on a furnace

Routine maintenance is essential for extending your system’s life and ensuring smooth operation. Our 30-point maintenance service includes comprehensive inspections, cleaning, and adjustments to prevent costly repairs, boost efficiency, and keep your family comfortable year-round. Regular upkeep also saves money in the long run by lowering energy costs and reducing the chances of emergency repairs. Our team is here to prepare your furnace to perform at peak levels when you need it most.

What To Expect With Our Furnace Maintenance Services?

  • Thorough System Assessments: Our team goes beyond basic inspections to fully understand your system’s performance (unlike other providers) including airflow, ductwork, and efficiency. This allows us to help identify any potential problems and fix them before they become costly repairs or even unfixable. 
  • Customized Maintenance Plans: Maintenance plans are customized to your specific needs, as each home and furnace is unique. We make sure that your system gets the attention it needs to keep going even in the most severe weather.
  • Advanced Diagnostic Tools: With the latest technology available, we can inspect, diagnose, and tune a furnace with precision. 
  • Preventive Measures & Safety Checks: We prioritize your safety with thorough inspections, including gas line checks, carbon monoxide testing, and heat exchanger assessments. We also perform preventive maintenance, such as cleaning and lubricating moving parts, to minimize wear and tear.

Save Big with Our HVAC Coupons

It’s never fun to spend money on home repairs, so we offer regular deals and promotions for our Salt Lake customers. Check out our Specials Page for discounts on HVAC services. Mention the offer when scheduling your appointment for maximum savings. 

Join Western Savings Club

Our Western Savings Club Members enjoy savings, priority service, and waived fees to keep your systems running as they should be. Regular maintenance reduces energy and repair costs and extends the life of your system. 

HVAC Benefits: 

  • 10% off Service Repairs 
  • 5% off Duct Cleaning 
  • 10% off Indoor Air Quality Products 
  • 5% off New Equipment 

Plumbing Benefits: 

  • 10% off Service Repairs
  • 5% off Water Heaters
  • 10% off Water Conditioning 
  • Annual Plumbing Inspection with Water Tank Flush

Why Choose Western as your Furnace Repair Partner? 

Furnace Repair & Installation Services in Salt Lake City, Ut - Western Heating, Air & Plumbing

Choosing Western for your heating and furnace needs means partnering with a team committed to excellence in all aspects of service. We pride ourselves on integrity, professionalism, and a dedication to customer service. Here’s why Salt Lake City residents rely on us:

  • Expert & Certified Technicians: Our licensed, insured, and background-checked pros bring decades of experience and ongoing training to every quality repair.
  • Quick Arrival Times: We’re available when you need us most. 
  • Transparent Pricing: We provide clear, upfront estimates with no hidden fees, ensuring you can make informed decisions without worrying about unexpected costs.
  • Customer-Focused Service: Our “Red Handkerchief Promise” means that we’ll do the job right the first time. We start with on-time arrivals and leave your home clean and comfortable.

Our Customer Reviews 

See what Salt Lake City residents are saying about Western Heating & Air.

Western Heating, Air & Plumbing place picture
4.9
Based on 2650 reviews
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Brent B. profile picture
Brent B.
04:02 08 Apr 26
We had Western Heating and Air install a heat pump, air conditioner, and air filtration system for our home, and we couldn't be happier. Just wish we had gone through them for the equipment we had replaced.

Everyone we dealt with was friendly, respectful, and helpful. We even got assistance applying for the appropriate rebates. Western Heating and Air took the stress from he entire process.

The indoor climate of our home is more comfortable than it has even been, and we owe it all to Western Heating and Air. In our minds, there is no reason to do business witn anyone else.
Brent B. profile picture
Brent B.
04:02 08 Apr 26
We had Western Heating and Air install a heat pump, air conditioner, and air filtration system for our home, and we couldn't be happier. Just wish we had gone through them for the equipment we had replaced.

Everyone we dealt with was friendly, respectful, and helpful. We even got assistance applying for the appropriate rebates. Western Heating and Air took the stress from he entire process.

The indoor climate of our home is more comfortable than it has even been, and we owe it all to Western Heating and Air. In our minds, there is no reason to do business witn anyone else.
Jake Babcock profile picture
Jake Babcock
21:08 06 Apr 26
Seth was super knowledgeable, helpful, and kind!
Jake Babcock profile picture
Jake Babcock
21:08 06 Apr 26
Seth was super knowledgeable, helpful, and kind!
Joy Pickett profile picture
Joy Pickett
18:23 27 Mar 26
Dillon installed a hot water heater as well as a water softener! He did a remarkable job!! He was installing the units in a very tight area! I wasn’t even sure he would be able to get it done! Dillion is innovative and was able to do a fantastic job!! Really knows what he is doing!
Has a wonderful personality and so knowledgeable, i would value Dillion as a great installer as well as an employee!!
Thank you,
Robert Henrie
Joy Pickett profile picture
Joy Pickett
18:23 27 Mar 26
Dillon installed a hot water heater as well as a water softener! He did a remarkable job!! He was installing the units in a very tight area! I wasn’t even sure he would be able to get it done! Dillion is innovative and was able to do a fantastic job!! Really knows what he is doing!
Has a wonderful personality and so knowledgeable, i would value Dillion as a great installer as well as an employee!!
Thank you,
Robert Henrie
suzanne Moss profile picture
suzanne Moss
17:34 24 Mar 26
Will was efficient and very helpful. He explained why we were having a cooling problem and was careful that I knew how to fix it.
suzanne Moss profile picture
suzanne Moss
17:34 24 Mar 26
Will was efficient and very helpful. He explained why we were having a cooling problem and was careful that I knew how to fix it.
T Russell profile picture
T Russell
21:04 23 Mar 26
Brandon was the man. He took care of all my issues with my AC, was prompt, professional, and answered all my questions without making me feel dumb
T Russell profile picture
T Russell
21:04 23 Mar 26
Brandon was the man. He took care of all my issues with my AC, was prompt, professional, and answered all my questions without making me feel dumb
Linda Peterson profile picture
Linda Peterson
20:02 07 Mar 26
Seth Harward came to my home on February 19, 2026 to clean the drains in my two bathrooms sinks. the tub drain in one bathroom and the shower drain in the second bathroom. I was impressed with the communication given to me by the company. They reminded me that he would be coming between noon and 4. Later I received a communiation asking if he could come earlier at 10:30 am. Seth arrived and went immedicately to work while I asked a few questions. He showed me what he had cleaned out of the drains. He was neat and clean and he left the work area neat and clean. Linda Peterson
Linda Peterson profile picture
Linda Peterson
20:02 07 Mar 26
Seth Harward came to my home on February 19, 2026 to clean the drains in my two bathrooms sinks. the tub drain in one bathroom and the shower drain in the second bathroom. I was impressed with the communication given to me by the company. They reminded me that he would be coming between noon and 4. Later I received a communiation asking if he could come earlier at 10:30 am. Seth arrived and went immedicately to work while I asked a few questions. He showed me what he had cleaned out of the drains. He was neat and clean and he left the work area neat and clean. Linda Peterson
Maria Schindler profile picture
Maria Schindler
01:13 27 Feb 26
I originally called to get a quote to have the coils and panel of my furnace cleaned. The person who answered the phone told me they had a special going where they can do a tuneup for $69.00 and that included cleaning the coils. I asked if she was sure that cleaning the coils was part of this special. She put me on hold to double check and came back and said it was part of the special. When the technician came he told me he was scheduled to do a tuneup. I mentioned the cleaning of the coils and he told me that that wasn’t included with a tuneup. Somehow a miscommunication with the scheduler.
We ended up with just having the coils cleaned. The cost was $520.00 which seemed a bit steep. However Ethan the technician was great. Showed and explained what he had to do to clean the coils. Was very efficient. Work space was clean after he finished. He did a great job. Very pleasant and respectful. Ethan deserves a 5 star rating. 3 stars because of the miss communication between scheduler and supervisor.
Maria Schindler profile picture
Maria Schindler
01:13 27 Feb 26
I originally called to get a quote to have the coils and panel of my furnace cleaned. The person who answered the phone told me they had a special going where they can do a tuneup for $69.00 and that included cleaning the coils. I asked if she was sure that cleaning the coils was part of this special. She put me on hold to double check and came back and said it was part of the special. When the technician came he told me he was scheduled to do a tuneup. I mentioned the cleaning of the coils and he told me that that wasn’t included with a tuneup. Somehow a miscommunication with the scheduler.
We ended up with just having the coils cleaned. The cost was $520.00 which seemed a bit steep. However Ethan the technician was great. Showed and explained what he had to do to clean the coils. Was very efficient. Work space was clean after he finished. He did a great job. Very pleasant and respectful. Ethan deserves a 5 star rating. 3 stars because of the miss communication between scheduler and supervisor.
Bobbi Metz profile picture
Bobbi Metz
02:06 01 Dec 25
I would like to thank Dillon when he came out to do our water heater flush that he noticed that the duct work was too low and it could cause carbon monoxide leakage so he fixed the venting so now we can walk completely underneath it and not hit our head anymore. He was totally awesome.
Response from the owner 16:09 01 Dec 25
Thank you for sharing your experience! We’re so glad Jose was able to quickly fix your furnace and help you avoid any issues. We’re always here when you need us!
Bobbi Metz profile picture
Bobbi Metz
02:06 01 Dec 25
I would like to thank Dillon when he came out to do our water heater flush that he noticed that the duct work was too low and it could cause carbon monoxide leakage so he fixed the venting so now we can walk completely underneath it and not hit our head anymore. He was totally awesome.
Response from the owner 16:09 01 Dec 25
Thank you for sharing your experience! We’re so glad Jose was able to quickly fix your furnace and help you avoid any issues. We’re always here when you need us!
Grace Baker profile picture
Grace Baker
22:06 29 Nov 25
Western Heating, Air & Plumbing was prompt, efficient, and polite. When Jose came to fix the issue with my heating, he was incredibly kind and helpful. He spoke to me directly and helped me understand the problem completely at my level of understanding (lower than his of course). I couldn’t have asked for better service or for a better technician! I will absolutely be using Western for all future needs.
Response from the owner 16:08 01 Dec 25
Thank you for the amazing review, Grace! We truly appreciate your trust and look forward to helping with any future needs!
Grace Baker profile picture
Grace Baker
22:06 29 Nov 25
Western Heating, Air & Plumbing was prompt, efficient, and polite. When Jose came to fix the issue with my heating, he was incredibly kind and helpful. He spoke to me directly and helped me understand the problem completely at my level of understanding (lower than his of course). I couldn’t have asked for better service or for a better technician! I will absolutely be using Western for all future needs.
Response from the owner 16:08 01 Dec 25
Thank you for the amazing review, Grace! We truly appreciate your trust and look forward to helping with any future needs!
Parker Anderton profile picture
Parker Anderton
01:15 27 Nov 25
Aiden was amazing
Response from the owner 16:08 01 Dec 25
Thank you for the kind words, Parker! We'll be sure to pass along your appreciation to Aiden!
Parker Anderton profile picture
Parker Anderton
01:15 27 Nov 25
Aiden was amazing
Response from the owner 16:08 01 Dec 25
Thank you for the kind words, Parker! We'll be sure to pass along your appreciation to Aiden!
Deborah Threet profile picture
Deborah Threet
17:23 25 Nov 25
Jose is the best, and i want him to come back everytime i need HVAC services.
Response from the owner 16:07 01 Dec 25
Thank you for the awesome feedback, Deborah! We're so glad to hear Jose left such a great impression. We're just a call away if you ever need us again!
Deborah Threet profile picture
Deborah Threet
17:23 25 Nov 25
Jose is the best, and i want him to come back everytime i need HVAC services.
Response from the owner 16:07 01 Dec 25
Thank you for the awesome feedback, Deborah! We're so glad to hear Jose left such a great impression. We're just a call away if you ever need us again!
Gail Grove profile picture
Gail Grove
21:08 24 Nov 25
Response from the owner 16:07 01 Dec 25
Thank you for the 5-star rating, Gail! We're grateful for your support and happy to know you had a great experience. Let us know if there's anything else we can do for you!
Gail Grove profile picture
Gail Grove
21:08 24 Nov 25
Response from the owner 16:07 01 Dec 25
Thank you for the 5-star rating, Gail! We're grateful for your support and happy to know you had a great experience. Let us know if there's anything else we can do for you!
Barbara Lovell profile picture
Barbara Lovell
18:07 24 Nov 25
I’ve been on Western Heating & Air’s maintenance plan for a while, and I really appreciate how thorough their whole-home inspections are. They check and service everything in my furnace room and give clear, reasonable recommendations whenever something might be out of code.

Dillon was outstanding. He was extremely knowledgeable and took the time to explain everything he saw and everything he was doing. I felt completely comfortable having him in my home, and his professionalism and clarity gave me total confidence in the work. I’ll definitely be requesting Dillon for future service appointments. Highly recommend!
Response from the owner 16:06 01 Dec 25
Thank you so much for your thoughtful review, Barbara! We’ll be sure to share your kind words with Dillon. Thank you for being a valued member of our maintenance plan—we truly appreciate your continued trust!
Barbara Lovell profile picture
Barbara Lovell
18:07 24 Nov 25
I’ve been on Western Heating & Air’s maintenance plan for a while, and I really appreciate how thorough their whole-home inspections are. They check and service everything in my furnace room and give clear, reasonable recommendations whenever something might be out of code.

Dillon was outstanding. He was extremely knowledgeable and took the time to explain everything he saw and everything he was doing. I felt completely comfortable having him in my home, and his professionalism and clarity gave me total confidence in the work. I’ll definitely be requesting Dillon for future service appointments. Highly recommend!
Response from the owner 16:06 01 Dec 25
Thank you so much for your thoughtful review, Barbara! We’ll be sure to share your kind words with Dillon. Thank you for being a valued member of our maintenance plan—we truly appreciate your continued trust!
Courtney Stratton profile picture
Courtney Stratton
00:06 20 Nov 25
Jose and James were personable, respectful and knowledgeable. I had routine maintenance done and received good clear information and options.
Response from the owner 19:16 20 Nov 25
Thank you, Courtney! We're happy to hear Jose and James provided respectful, knowledgeable service and clear maintenance information. We appreciate your support!
Courtney Stratton profile picture
Courtney Stratton
00:06 20 Nov 25
Jose and James were personable, respectful and knowledgeable. I had routine maintenance done and received good clear information and options.
Response from the owner 19:16 20 Nov 25
Thank you, Courtney! We're happy to hear Jose and James provided respectful, knowledgeable service and clear maintenance information. We appreciate your support!
Rob Wyckhuyse profile picture
Rob Wyckhuyse
22:16 19 Nov 25
All service technicians that have been in our home from Western Heating, Air & Plumbing over the years have been exceptional. Our recent encounter with Calvin was no different. He was totally awesome and extremely knowledgeable. He was able to explain the problem and what needed to be done to fix the unit. Thank you, Calvin, for your time and making us feel like your most important customer.
Response from the owner 14:24 10 Jan 25
Thank you, Rob, for your wonderful review! We're thrilled to hear that you've consistently had exceptional experiences with our service technicians over the years. It's great to know that Calvin met your expectations and was able to clearly explain the issues and solutions for your unit. We truly appreciate your kind words and trust in us to make you feel like a valued customer every time. Thank you for choosing Western Heating, Air & Plumbing!
Rob Wyckhuyse profile picture
Rob Wyckhuyse
22:16 19 Nov 25
All service technicians that have been in our home from Western Heating, Air & Plumbing over the years have been exceptional. Our recent encounter with Calvin was no different. He was totally awesome and extremely knowledgeable. He was able to explain the problem and what needed to be done to fix the unit. Thank you, Calvin, for your time and making us feel like your most important customer.
Response from the owner 14:24 10 Jan 25
Thank you, Rob, for your wonderful review! We're thrilled to hear that you've consistently had exceptional experiences with our service technicians over the years. It's great to know that Calvin met your expectations and was able to clearly explain the issues and solutions for your unit. We truly appreciate your kind words and trust in us to make you feel like a valued customer every time. Thank you for choosing Western Heating, Air & Plumbing!
Steven Hall profile picture
Steven Hall
20:05 19 Nov 25
Jose and James were great - efficient and professional
Response from the owner 20:58 13 Nov 25
Thank you, Steven! We’re glad we could provide great service and value on your water heater repair. We appreciate your trust and look forward to helping you again in the future!
Steven Hall profile picture
Steven Hall
20:05 19 Nov 25
Jose and James were great - efficient and professional
Response from the owner 20:58 13 Nov 25
Thank you, Steven! We’re glad we could provide great service and value on your water heater repair. We appreciate your trust and look forward to helping you again in the future!
Tim Larsen profile picture
Tim Larsen
15:17 19 Nov 25
Jose S and James did a wonderful job with our HVAC equipment yesterday. They found some serious issues that needed to be corrected.
Response from the owner 19:15 20 Nov 25
Thank you, Tim! We're glad Jose S and James could help identify and correct the issues with your HVAC system. We appreciate your trust and kind words!
Tim Larsen profile picture
Tim Larsen
15:17 19 Nov 25
Jose S and James did a wonderful job with our HVAC equipment yesterday. They found some serious issues that needed to be corrected.
Response from the owner 19:15 20 Nov 25
Thank you, Tim! We're glad Jose S and James could help identify and correct the issues with your HVAC system. We appreciate your trust and kind words!
Jason D profile picture
Jason D
21:28 11 Oct 25
This company has gone down hill and might be rock bottom. On the last visit which was a furnace tune-up, they did the work (not sure how well) and presented my wife with thousands of dollars of recommended repairs and upgrades. The list was ridiculous and included things that only they could have caused (like crimped wiring inside the unit when it wasn’t mentioned when they came in March nor any of the other times they came and they’re the only ones to access that compartment in the last eight years). My wife called me and we declined the additional services and the technician left.

When I returned home after about a week, I found an absolute mess: the furnace room door was off its hinges, there was a furnace filter propped next to the furnace, and general disarray in the space. I went to work trying to clean things up and discovered that the problems were even worse than I expected. Not only was the door of its hinges, it had actually been broken. The technician didn’t even mention it, let alone offer to fix it. The furnace filter that was propped by the furnace was mangled and torn and plastic packaging (like from a new filter) was stuffed inside it. We figured out that the one leaning there was the new filter I had installed about 6 weeks before (and did not need to be changed) and the plastic was from the spare I keep on hand. It’s a tight squeeze to get the filter in and out and requires care not to damage it. Clearly the technician wasn’t careful and simply ripped it out of its housing. Again, no mention of this from the technician and no offer to replace what he ruined.

Upon further inspection, I found that one of the seals around the PVC pipe that delivers air to the unit was not in place. I went back and looked at the pictures from the previous service (in March) and it was properly seated, which makes me question whether the technician knew what he was doing or cared at all to do the job right. I’ve canceled my service contract with Western Heating and will never utilize their services again. I’d caution you against using them as well.
Jason D profile picture
Jason D
21:28 11 Oct 25
This company has gone down hill and might be rock bottom. On the last visit which was a furnace tune-up, they did the work (not sure how well) and presented my wife with thousands of dollars of recommended repairs and upgrades. The list was ridiculous and included things that only they could have caused (like crimped wiring inside the unit when it wasn’t mentioned when they came in March nor any of the other times they came and they’re the only ones to access that compartment in the last eight years). My wife called me and we declined the additional services and the technician left.

When I returned home after about a week, I found an absolute mess: the furnace room door was off its hinges, there was a furnace filter propped next to the furnace, and general disarray in the space. I went to work trying to clean things up and discovered that the problems were even worse than I expected. Not only was the door of its hinges, it had actually been broken. The technician didn’t even mention it, let alone offer to fix it. The furnace filter that was propped by the furnace was mangled and torn and plastic packaging (like from a new filter) was stuffed inside it. We figured out that the one leaning there was the new filter I had installed about 6 weeks before (and did not need to be changed) and the plastic was from the spare I keep on hand. It’s a tight squeeze to get the filter in and out and requires care not to damage it. Clearly the technician wasn’t careful and simply ripped it out of its housing. Again, no mention of this from the technician and no offer to replace what he ruined.

Upon further inspection, I found that one of the seals around the PVC pipe that delivers air to the unit was not in place. I went back and looked at the pictures from the previous service (in March) and it was properly seated, which makes me question whether the technician knew what he was doing or cared at all to do the job right. I’ve canceled my service contract with Western Heating and will never utilize their services again. I’d caution you against using them as well.
Tifani Dulaney profile picture
Tifani Dulaney
21:28 13 Apr 24
Hunter was great !!! Airconditioner is all ready to go for summer
Tifani Dulaney profile picture
Tifani Dulaney
21:28 13 Apr 24
Hunter was great !!! Airconditioner is all ready to go for summer
Kevin Miller profile picture
Kevin Miller
12:41 13 Apr 24
Kyle and Chris came yesterday to upsize my furnace return filter. They even offered to reposition it higher in the vertical duct so I don’t have to kneel down on concrete which was much appreciated. I like that the techs had everything they needed on their truck and could handle everything including handling payment. They were friendly and they never left until the job was done and cleaned up the mechanical room as they left
Kevin Miller profile picture
Kevin Miller
12:41 13 Apr 24
Kyle and Chris came yesterday to upsize my furnace return filter. They even offered to reposition it higher in the vertical duct so I don’t have to kneel down on concrete which was much appreciated. I like that the techs had everything they needed on their truck and could handle everything including handling payment. They were friendly and they never left until the job was done and cleaned up the mechanical room as they left
Sasha Zoumadakis profile picture
Sasha Zoumadakis
18:57 10 Apr 24
Micheal and Glen came out to my house today to do a tune-up on my a/c and furnace units. I was so impressed by how professional and knowledgeable they are. My units are 21+ years old and have probably never been serviced. I was not prepared for good news regarding them but wanted to see if I could get a little more time before having to replace them. Michael walked through everything with me in great detail taking pictures and videos so I could see what he and Glen were seeing as well. They answered all my questions and were very honest about what they could and could not do to repair the units, which I appreciated greatly. I have never experienced this level of customer service with any other repair company in my life. I’m so impressed! I highly recommend Western for all your HVAC and plumbing needs. You won’t be disappointed. Thanks for everything Michael and Glen you guys are amazing!!!
Sasha Zoumadakis profile picture
Sasha Zoumadakis
18:57 10 Apr 24
Micheal and Glen came out to my house today to do a tune-up on my a/c and furnace units. I was so impressed by how professional and knowledgeable they are. My units are 21+ years old and have probably never been serviced. I was not prepared for good news regarding them but wanted to see if I could get a little more time before having to replace them. Michael walked through everything with me in great detail taking pictures and videos so I could see what he and Glen were seeing as well. They answered all my questions and were very honest about what they could and could not do to repair the units, which I appreciated greatly. I have never experienced this level of customer service with any other repair company in my life. I’m so impressed! I highly recommend Western for all your HVAC and plumbing needs. You won’t be disappointed. Thanks for everything Michael and Glen you guys are amazing!!!
Judy Weaver profile picture
Judy Weaver
18:46 10 Apr 24
Jose was excellent very personable and I will definitely use them again
Judy Weaver profile picture
Judy Weaver
18:46 10 Apr 24
Jose was excellent very personable and I will definitely use them again
Susan WILDE profile picture
Susan WILDE
23:29 09 Apr 24
Very professional, right on time, service was appreciated.
Susan WILDE profile picture
Susan WILDE
23:29 09 Apr 24
Very professional, right on time, service was appreciated.
Daniel Smalley profile picture
Daniel Smalley
20:00 03 Apr 24
I recently used Michael for an HVAC tune up, and I was impressed. He arrived on time, was highly knowledgeable, and explained everything clearly. He worked through my system efficiently and gave me tips on maintaining my system. Michael was professional and easy to talk to, answering all my questions (and I really like asking questions). Highly recommend him for his efficient and informative service!
Daniel Smalley profile picture
Daniel Smalley
20:00 03 Apr 24
I recently used Michael for an HVAC tune up, and I was impressed. He arrived on time, was highly knowledgeable, and explained everything clearly. He worked through my system efficiently and gave me tips on maintaining my system. Michael was professional and easy to talk to, answering all my questions (and I really like asking questions). Highly recommend him for his efficient and informative service!
Jason Childs profile picture
Jason Childs
22:26 08 Mar 24
Our furnace had an issue. Western Heating and Air came right out to get it fixed. Their tech Hunter was AWESOME!!!!! Took time to explain everything. No hidden costs. Very friendly. Very knowledgeable. I’m sure all their techs are great but if you can request Hunter.
Jason Childs profile picture
Jason Childs
22:26 08 Mar 24
Our furnace had an issue. Western Heating and Air came right out to get it fixed. Their tech Hunter was AWESOME!!!!! Took time to explain everything. No hidden costs. Very friendly. Very knowledgeable. I’m sure all their techs are great but if you can request Hunter.
Steve Osborn profile picture
Steve Osborn
04:18 29 Feb 24
We have been very pleased with all the service technicians who have serviced our equipment, and were similarly happy with Carson, who came this week to check our furnace. He was thorough in checking all the required items on the service checklist, and as I like to understand what the work, Carson explained what he was doing and why, and how the system functioned. We regretted that we couldn’t justify purchasing some of the equipment recommended to improve the furnace operation, but it was a five-star experience. Thank you, Western, for the excellent technicians you have sent us, and thank you Carson, for your pleasant and thorough assistance.
Steve Osborn profile picture
Steve Osborn
04:18 29 Feb 24
We have been very pleased with all the service technicians who have serviced our equipment, and were similarly happy with Carson, who came this week to check our furnace. He was thorough in checking all the required items on the service checklist, and as I like to understand what the work, Carson explained what he was doing and why, and how the system functioned. We regretted that we couldn’t justify purchasing some of the equipment recommended to improve the furnace operation, but it was a five-star experience. Thank you, Western, for the excellent technicians you have sent us, and thank you Carson, for your pleasant and thorough assistance.
Bill Henderson profile picture
Bill Henderson
01:13 26 Jan 24
Wonderful experience with Mark, Shawn and Brenan. They were prompt, courteous and professional. Furthermore we appreciate their transparency, work ethic, honesty and commitment to their craft. Great people equal great results.
Bill Henderson profile picture
Bill Henderson
01:13 26 Jan 24
Wonderful experience with Mark, Shawn and Brenan. They were prompt, courteous and professional. Furthermore we appreciate their transparency, work ethic, honesty and commitment to their craft. Great people equal great results.

FAQs

Is regular furnace maintenance necessary?

Our team recommends regular furnace maintenance, which improves efficiency, prevents costly breakdowns, and extends the lifespan of your system. 

How often should I replace my furnace filters?

Depending on usage and household conditions, you should replace the filters every 1-3 months. Regular air filter replacements significantly improve air quality and keep your furnace running efficiently by reducing the strain on your system. 

Will a tune-up extend my furnace’s lifespan?

Yes, regular tune-ups will reduce wear and tear and allow your furnace to operate smoothly and last longer. Routine maintenance can pinpoint small issues early before they become major headaches later.

When should I schedule my furnace tune-up?

We recommend scheduling a tune-up appointment annually before heavy winter usage, ideally in the fall. Timing helps to catch potential issues early and prepares your system for peak performance during the coldest months.