AC Installation in Orem UT

Western Heating, Air & Plumbing provides AC installation in Orem, UT, for homeowners who need a new cooling system built around Utah Valley’s specific climate and housing conditions. Many Orem homes were built before central air conditioning was standard. Neighborhoods like Sharon Park, Orem North, and University Place near UVU include properties from the 1950s through 1970s that were never designed with modern cooling loads in mind. Getting the right system, correctly sized for your home’s layout and Orem’s elevation of 4,756 feet, determines how your home performs over the next 15 years.

Our locally owned HVAC company in Orem has served homeowners since 1995. Our installation services are backed by thousands of 4.9-star reviews, BBB accreditation, and Contractor License #12525455-5501. Every new system comes with a 10-year labor warranty at no additional cost. Call 801-921-8995 for a free in-home estimate.

Why AC Installation in Orem Requires Local Expertise

AC installation in Orem requires local expertise because the older housing stock, high elevation, and valley humidity each affect which system works best and how it must be installed.

Older Housing Without Central Air

Many Orem homes in Sharon Park, Orem North, and University Place were built in the 1950s and 1960s without central air conditioning. Ductwork was added later and is often sized for older, lower-capacity equipment. A modern system pushing more airflow through undersized ducts creates static pressure problems, reduces efficiency, and causes the system to short-cycle.

Before recommending any equipment, we measure duct cross-sections and test static pressure to confirm the existing infrastructure can handle the new system’s airflow requirements.

High Elevation at 4,756 Feet

At this altitude, air is thinner than at sea level, which reduces the efficiency with which an AC system transfers heat out of your home. A system sized using standard sea-level calculations will run longer cycles and still not reach your set temperature on peak summer days.

In practical terms, a system rated at three tons at sea level delivers less than three tons of actual cooling capacity at Orem’s elevation. Every load calculation we run includes local elevation data to ensure your new system is sized for what it will actually deliver here, not what it would deliver at a lower altitude.

Utah Lake Humidity in Western Orem

Neighborhoods west of I-15 near Utah Lake and the Provo River carry higher humidity than most of Orem. An AC system has two jobs: removing heat and removing moisture. A system sized only for sensible heat load, without accounting for latent load, will cool the air but leave the home feeling clammy.

For homes in this part of Orem, we calculate both sensible and latent heat loads separately during sizing to ensure the system handles humidity as well as temperature.

When Orem Homeowners Need a New AC Installation

Orem homeowners need a new AC installation in situations that go beyond simple repair or replacement. Here are the most common ones we see across Utah Valley:

• First-Time Central Air in an Older Home: Sharon Park, Orem North, and University Place have a high concentration of homes built in the 1950s and 1960s that were never designed with central cooling. These properties are among the most common installation jobs we handle in Orem.
• Window Units Failing to Keep Up With Utah Valley Heat: Window and portable units cannot manage the combination of high temperatures and humidity that western Orem neighborhoods near Utah Lake experience in July and August. They also significantly increase energy bills compared to a properly sized central system.
• Basement Conversions and Home Additions: Orem has seen steady growth in finished basements and accessory dwelling units, particularly near UVU. When new livable space is added, the existing system almost never has the capacity to cover it.
• Detached Garage or Workshop Cooling: Many Orem homeowners use their garages as year-round workspaces. A ductless mini-split is the most practical solution where running new ductwork is not feasible.
• New Construction in Orem’s Growing Areas: Residential development continues throughout Orem’s western corridor. First-time installations in new builds require load calculations that account for Orem’s elevation and the surrounding valley’s humidity profile.

Our technicians assess your specific situation during a free estimate and recommend the right system and installation approach before any equipment is ordered.

Air Conditioning Systems We Install in Orem

Western Heating, Air & Plumbing installs a full range of residential cooling systems for homes in Orem. Here is what we install and what each system offers for Utah Valley homeowners:

• Central Air Conditioners: For Orem homes with existing ductwork that has been assessed and confirmed to have sufficient capacity, a modern SEER2-rated central AC is the most straightforward installation option. We verify duct static pressure before sizing to ensure the system delivers the correct airflow throughout your home.
• Ducted Air Source Heat Pumps: A strong installation choice for Orem homeowners who want a single system that handles both summer cooling and Utah Valley’s cold winters. Heat pumps move heat rather than generating it, which makes them more efficient across the shoulder seasons. We size every heat pump for Orem’s elevation and winter temperature range to ensure year-round performance.
• Cold-Climate Heat Pumps: Engineered to maintain efficient heating even when temperatures in Utah Valley drop below freezing. This is an increasingly popular first-installation choice for older Orem homes, where combining efficient cooling and winter heating into a single system makes more financial sense than maintaining separate equipment.
• Ductless Mini-Split Systems: The most practical option for Orem homes without existing ductwork. Older properties in Sharon Park and Orem North often lack adequate ductwork, making mini-splits the right solution. Each indoor unit conditions its own zone independently with no duct installation required.
• Hybrid Dual-Fuel Systems: A heat pump paired with a gas furnace that switches automatically based on outdoor temperature. The heat pump efficiently handles cooling in summer and mild-weather heating. The furnace takes over during Utah Valley’s coldest winter nights. This gives Orem homeowners year-round efficiency without sacrificing heating power in extreme cold.
• Variable Speed Systems: A premium installation choice for larger Orem homes where consistent room-by-room temperature control and humidity management matter. These systems continuously adjust output to match the real-time cooling load, run quietly at partial capacity most of the time, and handle Utah Valley’s lake-basin humidity more effectively than single-stage equipment.
• Zoned AC Systems: Ideal for two-story or split-level homes in Orem where temperature differences between floors have been a persistent problem. Zoning divides your home into separately controlled areas, so upstairs bedrooms and main-floor living spaces can maintain different temperatures simultaneously.
• Straight Cool Systems: A budget-focused installation for Orem homeowners who already have a functioning gas furnace and only need dedicated cooling added. Lower upfront cost than a heat pump, with no cooling performance compromise.

How We Size Your New AC System for Orem

Correct sizing is the most critical factor in any new AC installation in Orem. An oversized system short-cycles. It turns on and off too quickly to properly dehumidify your home, and it wastes energy doing so. An undersized system runs constantly and cannot keep up on the hottest Utah Valley afternoons.

We size every system using a Manual J load calculation. This accounts for your home’s square footage, ceiling height, insulation levels, window placement, ductwork condition, and Orem’s specific elevation at 4,756 feet. We also factor in the latent heat load for homes in the western parts of Orem near Utah Lake and the Provo River corridor, where humidity runs higher than in drier parts of the valley.

For older Orem homes in Sharon Park, Orem North, and University Place, we also assess ductwork capacity before recommending system size. Original ducts in these homes were often sized for lower cooling loads than modern systems require. Where ductwork is undersized or leaking, we address that as part of the installation plan.

Rebates, Incentives, and Financing for Orem Homeowners

Orem homeowners installing a new high-efficiency AC system may qualify for rebates and incentives that reduce the net upfront cost.

• Rocky Mountain Power Wattsmart Rebates: Rocky Mountain Power offers rebates on qualifying central AC systems and heat pumps that meet minimum efficiency thresholds. Rebate amounts vary by system type and efficiency rating.
• Federal 25C Tax Credits: Certain qualifying heat pump systems installed in your primary residence are eligible for federal tax credits of up to $2,000 per year through the Inflation Reduction Act’s Energy Efficient Home Improvement Credit.
• Western Specials and Discounts: We regularly offer promotions on new AC installations in Orem. Visit our Specials page to see what is currently available.
• Flexible Financing: A new AC installation does not have to be an all-at-once expense. We work with trusted lending partners to offer financing plans that spread the cost over time and fit a range of household budgets. Monthly energy savings from a more efficient system often help offset the financing payment.

Our team can walk you through rebate eligibility, available credits, current specials, and financing options during your free estimate.

Our AC Installation Process in Orem

Here is what to expect when you hire us for AC installation in Orem:

1. Free In-Home Estimate: We visit your home, evaluate your space and existing ductwork, and discuss your cooling goals and budget before making any recommendations. You receive a full written price before committing to anything.
2. Load Calculation and System Selection: We run a Manual J load calculation and walk you through your system options in plain terms, including efficiency ratings, warranty coverage, and estimated operating costs. We install Goodman, Bryant, and other major brands and make recommendations based on your home’s needs.
3. Old Equipment Removal: Where applicable, we remove and properly dispose of your existing unit. Refrigerant is recovered in compliance with EPA Section 608 regulations before removal.
4. Professional Installation: Our licensed, NATE-certified technicians handle the entire installation, including all electrical connections, refrigerant line work, and any necessary ductwork adjustments. For older Orem homes, we address duct conditions during installation to ensure correct airflow from day one.
5. Permit Handling: New AC installations in Orem require permits from the Utah County building department. We pull all required permits, schedule inspections, and ensure your new system meets current Utah State mechanical code. An unpermitted installation can affect your homeowner’s insurance and create complications at resale.
6. Testing and Commissioning: We test airflow at every register, verify refrigerant charge, calibrate the thermostat, and confirm overall system performance against the load calculation before we consider the job complete.
7. Final Walkthrough: We walk you through operating your new system, explain the filter schedule, and answer your questions before we leave.

Benefits of a New AC Installation in Orem

A new, properly sized AC installation in Orem delivers benefits that go beyond simply replacing old equipment. Here is what Orem homeowners gain:

• Reliable Cooling for the First Time. For older Sharon Park and Orem North homes that have never had central air, a new installation can transform how the whole home feels during Utah Valley’s summer months.
• Correct Humidity Control. A properly sized new system manages both temperature and humidity. This matters especially in Orem neighborhoods near Utah Lake and the Provo River corridor where humidity levels run higher.
• Lower Energy Bills. Modern SEER2-rated systems use significantly less electricity than older equipment or the window units they replace. That difference appears on your Rocky Mountain Power bill every month during the cooling season.
• 10-Year Labor Warranty. Every system we install comes with our extended warranty covering both parts and labor for a full decade at no additional cost – five times the industry standard two-year coverage.
• Better Indoor Air Quality. New systems with updated filtration manage Silicon Slopes construction dust circulating through Orem homes more effectively than older equipment or window units.
• Potential Rebates and Tax Credits. Qualifying high-efficiency systems may be eligible for Rocky Mountain Power Wattsmart rebates and federal 25C tax credits, which can reduce your net upfront cost.

Why Orem Homeowners Choose Western Heating, Air & Plumbing for AC Installation

Orem homeowners choose Western Heating, Air & Plumbing for AC installation because we size systems correctly for Utah Valley’s specific conditions, pull all required permits, and back every job with a 10-year labor warranty.

• Free In-Home Estimates. We assess your home, explain your options clearly, and provide a full written price quote before any work begins. No pressure and no obligation.
• Correct Sizing for Orem’s Conditions. We use Manual J load calculations that account for Orem’s elevation of 4,756 feet, your home’s age and ductwork condition, and Utah Valley’s humidity profile. We do not size based on rules of thumb.
• Licensed and NATE-Certified Technicians. Every technician holds Contractor License #12525455-5501, is NATE-certified, drug-tested, and background-checked before entering your home.
• 10-Year Labor Warranty. We extend the standard 2-year labor warranty to 10 years at no additional cost on every new system. Combined with the manufacturer warranty, you have full coverage for a decade.
• Full Permits and Code Compliance. We handle all Utah County mechanical permits, schedule required inspections, and ensure your system meets current Utah State mechanical code on every installation.
• Locally Owned Since 1995. We are not a national franchise. We have a physical office in Orem and nearly 30 years of experience installing systems in these specific Utah Valley neighborhoods.
• 10-Time Best of Utah Valley Winner. BBB-accredited, backed by thousands of 4.9-star reviews from Orem and Utah Valley homeowners.

Home of the Red Handkerchief Promise

Our owner Ryan’s father always carried a red handkerchief while working on his farm. He used a fresh one every day as a small symbol of showing up and giving his best no matter what the job required.

Installing a new AC system in your Orem home is a significant investment, and you deserve to know it was done correctly. Our technicians measure carefully, size for your specific home and Orem’s conditions, pull the required permits, and do not leave until the system is commissioned and performing as it should. If you are not satisfied with the quality of our work, let us know, and we will make it right at no additional cost.

That is the Red Handkerchief Promise.

Protect Your New System With the Western Savings Club

A new installation is just the beginning. The Western Savings Club helps Orem homeowners protect their investment with ongoing professional coverage at a lower cost than individual service calls.

Members receive:

• 10% off service repairs
• 10% off indoor air quality products
• 5% off new system installations
• Priority scheduling, including emergency calls
• No overtime charges on evenings or weekends
• Waived dispatch fee when a repair is completed
• Year-round professional maintenance coverage

Annual maintenance through the Savings Club keeps your new system running efficiently, protects your manufacturer’s warranty, and catches small issues before they become repair calls.

Schedule Your Free AC Installation Estimate in Orem Today

Call 801-921-8995 to book a free AC installation estimate with Western Heating, Air & Plumbing in Orem. We have been installing cooling systems across Utah Valley since 1995 and understand what Orem’s older housing stock, high elevation, and valley humidity require from a new system. Every installation comes with a 10-year labor warranty, upfront pricing, and the backing of a locally owned team with a physical office right here in Orem.

Other AC Services We Offer in Orem

Western Heating, Air & Plumbing handles all AC services in Orem, including:

• AC Repair: Our repair team handles faults at any stage of your system’s life, from a brand new installation to a system that has been running for years. We diagnose accurately and fix it correctly the first time.
• AC Maintenance: Annual tune-ups keep your new system running at peak efficiency, protect your warranty, and clear Silicon Slopes construction dust and Utah Valley hard-water mineral deposits that accumulate between seasons.
• AC Replacement: When an existing system has reached the end of its useful life and needs to be replaced rather than added to, our replacement service covers the process separately, with free in-home estimates and upfront pricing.

We install new AC systems throughout Orem (84057, 84058, 84059, and 84097 zip codes), including: Orchard Hill, Sharon Park, Sunset Heights, Cascade, Orem North, Geneva, University Place / UVU area, Orem City Center

We also serve surrounding Utah County and Salt Lake County communities, including Provo, Lindon, Pleasant Grove, American Fork, Lehi, Springville, Mapleton, Spanish Fork, Draper, Sandy, and Salt Lake City.

Western Heating, Air & Plumbing

235 S Mountain Lands Dr
Orem, UT 84058
United States
801-921-8995

Open 24 Hours

Western Heating, Air & Plumbing

4.8

Based on 2666 reviews

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Helaman Suesue

4 weeks ago

Just waiting on my rebate to officially give them that fifth star — LOL. Western Heating, Plumbing & Air did an outstanding job! Brent was awesome from the first visit, and the whole crew was top-notch. Brent was a great salesman, Brian and his dad killed it on the HVAC install, and Derek and his plumbing team were fast, clean, and super friendly. Highly recommend them!

Helaman Suesue

4 weeks ago

Just waiting on my rebate to officially give them that fifth star — LOL. Western Heating, Plumbing & Air did an outstanding job! Brent was awesome from the first visit, and the whole crew was top-notch. Brent was a great salesman, Brian and his dad killed it on the HVAC install, and Derek and his plumbing team were fast, clean, and super friendly. Highly recommend them!

John Sanders

4 weeks ago

John Sanders

4 weeks ago

Randy & Meri Stoddard

1 month ago

Zack was very knowledgeable and skilled. He also was very professional and wore coverings for his boots..He flushed our water heater out and checked the pressure as well as checking all our taps.. He is a very valued employee for you. Thank you Zack.

Randy & Meri Stoddard

1 month ago

Zack was very knowledgeable and skilled. He also was very professional and wore coverings for his boots..He flushed our water heater out and checked the pressure as well as checking all our taps.. He is a very valued employee for you. Thank you Zack.

DIAnne Harter

1 month ago

Zach was great. Took a look at my issue (leak behind built in fridge/freezer), assessed what needed to be done, gave me a bid and once I approved it went to work on the repair. He was done within a couple of hours including running to get needed supplies. He was friendly and efficient.

DIAnne Harter

1 month ago

Zach was great. Took a look at my issue (leak behind built in fridge/freezer), assessed what needed to be done, gave me a bid and once I approved it went to work on the repair. He was done within a couple of hours including running to get needed supplies. He was friendly and efficient.

Robin

2 months ago

Was skeptical first about HVAC companies. I ended up having an experience with Western that I thought was pretty good. I used to be a client of Ron Turner. He’s been servicing me for years. I have a really Furnace the tech said it was about from 2003. Brandon King came out here to help me get my unit running. I’m always worried that people will try to upsell me or take advantage of me. What I realized is that Brandon was just genuinely there to help me. We actually just had a small thermostat issue that he was able to fix. I didn’t feel pressured to do anything I didn’t wanna do. I’m glad Ron chose Western as his go to guys.

Robin

2 months ago

Was skeptical first about HVAC companies. I ended up having an experience with Western that I thought was pretty good. I used to be a client of Ron Turner. He’s been servicing me for years. I have a really Furnace the tech said it was about from 2003. Brandon King came out here to help me get my unit running. I’m always worried that people will try to upsell me or take advantage of me. What I realized is that Brandon was just genuinely there to help me. We actually just had a small thermostat issue that he was able to fix. I didn’t feel pressured to do anything I didn’t wanna do. I’m glad Ron chose Western as his go to guys.

Robby Walton

2 months ago

Absolutely do not do business with Western Heating and Air!! Avoid at all costs. I paid $15,000 for a new furnace and AC Unit. 4 days later and the new AC unit is not working properly. Called to make an appointment to get it fixed. Technician did not show up to the appointment. You can’t actually get ahold of them, just the scheduling team and the scheduling team cannot even contact the technicians directly. Poorly run company with poor processes. My house is still 80 degrees and I have 3 little kids.

Robby Walton

2 months ago

Absolutely do not do business with Western Heating and Air!! Avoid at all costs. I paid $15,000 for a new furnace and AC Unit. 4 days later and the new AC unit is not working properly. Called to make an appointment to get it fixed. Technician did not show up to the appointment. You can’t actually get ahold of them, just the scheduling team and the scheduling team cannot even contact the technicians directly. Poorly run company with poor processes. My house is still 80 degrees and I have 3 little kids.

Irene Smith

2 months ago

Jayden, really went the extra mile! He explained things clearly, wrote down options… & showed me the info on his iPad (I took photos of options)! We decided on a plan: today & also next fall, how to follow up with rest of proposal! He was very positive, polite, friendly & helpful. Thx so much!!😊 He also trimmed my bushes!!!!

Irene Smith

2 months ago

Jayden, really went the extra mile! He explained things clearly, wrote down options… & showed me the info on his iPad (I took photos of options)! We decided on a plan: today & also next fall, how to follow up with rest of proposal! He was very positive, polite, friendly & helpful. Thx so much!!😊 He also trimmed my bushes!!!!

Holly Smith

2 months ago

Jaden was awesome.

Holly Smith

2 months ago

Jaden was awesome.

Joe Lopez

3 months ago

Every technician we have interacted with has been knowledgeable and great to work with.

Joe Lopez

3 months ago

Every technician we have interacted with has been knowledgeable and great to work with.

Melanie Wiener

3 months ago

Melanie Wiener

3 months ago

Sariah Hurley

3 months ago

We had an AC tune-up done by Jaden with Western, and he was fantastic. He was very thorough and took the time to clearly explain what he was seeing and how each part of the system was performing. He provided multiple estimates and walked us through options ranging from a full repair to smaller “band-aid” fixes based on our current budget and needs. I really appreciated how he explained why certain readings looked the way they did and offered honest, practical suggestions. Very professional and easy to work with. Highly recommend!

Sariah Hurley

3 months ago

We had an AC tune-up done by Jaden with Western, and he was fantastic. He was very thorough and took the time to clearly explain what he was seeing and how each part of the system was performing. He provided multiple estimates and walked us through options ranging from a full repair to smaller “band-aid” fixes based on our current budget and needs. I really appreciated how he explained why certain readings looked the way they did and offered honest, practical suggestions. Very professional and easy to work with. Highly recommend!

Jamie Resch

3 months ago

We've been with Western for a few years now. They have always done a very good job for us!
***
5/2026 I wanted to come update my review on Western. Our HVAC system needs to be replaced and it was obvious we wanted Western to perform that service. We also got two other bids just to ensure we're getting the best deal. Western came in with a premium unit at a higher than premium cost. Even though an expert came into my home, he did not offer us the proper system until we asked for it. Once we had the correct unit, he still offered a mediocre HVAC system at a higher than premium price. Once we pushed back they came down substantially. My advice is realize their private equity investors are their top priority, not their customers. And to fight for a fair price because that will not be offered up by them.

Jamie Resch

3 months ago

We've been with Western for a few years now. They have always done a very good job for us!
***
5/2026 I wanted to come update my review on Western. Our HVAC system needs to be replaced and it was obvious we wanted Western to perform that service. We also got two other bids just to ensure we're getting the best deal. Western came in with a premium unit at a higher than premium cost. Even though an expert came into my home, he did not offer us the proper system until we asked for it. Once we had the correct unit, he still offered a mediocre HVAC system at a higher than premium price. Once we pushed back they came down substantially. My advice is realize their private equity investors are their top priority, not their customers. And to fight for a fair price because that will not be offered up by them.

David Dean

3 months ago

Very professional young man, courteous, and well mannered. Took time to explain everything about the service he provided today.

David Dean

3 months ago

Very professional young man, courteous, and well mannered. Took time to explain everything about the service he provided today.

Darren Baumwohl

3 months ago

Jaden and Matt came out today and I honestly could not be happier. Our annual tune-up on the AC revealed some easy things we could do to improve our systems performance and longevity. They both were patient, and took their time to explain the why behind everything. At no point did I feel pressured nor did I feel like they were trying to upcharge me. In all of my dealings with Western, I can happily say that we always feel like we’re in great hands.

Darren Baumwohl

3 months ago

Jaden and Matt came out today and I honestly could not be happier. Our annual tune-up on the AC revealed some easy things we could do to improve our systems performance and longevity. They both were patient, and took their time to explain the why behind everything. At no point did I feel pressured nor did I feel like they were trying to upcharge me. In all of my dealings with Western, I can happily say that we always feel like we’re in great hands.

\ Lunt

3 months ago

Parker and Chris installed my new ac and furnace today. They were right on time in the morning and worked tirelessly all day ensuring i would have air conditioning tonight. I would 100% have them install my next system. it looks and works fantastically.

\ Lunt

3 months ago

Parker and Chris installed my new ac and furnace today. They were right on time in the morning and worked tirelessly all day ensuring i would have air conditioning tonight. I would 100% have them install my next system. it looks and works fantastically.

Kevin Wilson

4 months ago

I was very pleased by my entire experience with Western. Brent Sheneman did a great job of assessing my needs and explaining alternatives. Plus, he was very flexible to work with.

Ondrej Lewitt was extremely patient as I followed him around during the AC tune-up. A lot of his time was spent answering my questions. He found the failed capacitor that convinced me it was time to replace the system.

Tyler Harward and Pedro did a great job of installing my two new furnaces and new heat pump A/C. They were also patient with my questions and did an excellent job of installing the equipment. I've already recommended Western to my brother and will continue to use them when any HVAC or plumbing issues come up in the future.

Kevin Wilson

4 months ago

I was very pleased by my entire experience with Western. Brent Sheneman did a great job of assessing my needs and explaining alternatives. Plus, he was very flexible to work with.

Ondrej Lewitt was extremely patient as I followed him around during the AC tune-up. A lot of his time was spent answering my questions. He found the failed capacitor that convinced me it was time to replace the system.

Tyler Harward and Pedro did a great job of installing my two new furnaces and new heat pump A/C. They were also patient with my questions and did an excellent job of installing the equipment. I've already recommended Western to my brother and will continue to use them when any HVAC or plumbing issues come up in the future.

Brent B.

4 months ago

We had Western Heating and Air install a heat pump, air conditioner, and air filtration system for our home, and we couldn't be happier. Just wish we had gone through them for the equipment we had replaced.

Everyone we dealt with was friendly, respectful, and helpful. We even got assistance applying for the appropriate rebates. Western Heating and Air took the stress from he entire process.

The indoor climate of our home is more comfortable than it has even been, and we owe it all to Western Heating and Air. In our minds, there is no reason to do business witn anyone else.

Brent B.

4 months ago

We had Western Heating and Air install a heat pump, air conditioner, and air filtration system for our home, and we couldn't be happier. Just wish we had gone through them for the equipment we had replaced.

Everyone we dealt with was friendly, respectful, and helpful. We even got assistance applying for the appropriate rebates. Western Heating and Air took the stress from he entire process.

The indoor climate of our home is more comfortable than it has even been, and we owe it all to Western Heating and Air. In our minds, there is no reason to do business witn anyone else.

Jake Babcock

4 months ago

Seth was super knowledgeable, helpful, and kind!

Jake Babcock

4 months ago

Seth was super knowledgeable, helpful, and kind!

Joy Pickett

4 months ago

Dillon installed a hot water heater as well as a water softener! He did a remarkable job!! He was installing the units in a very tight area! I wasn’t even sure he would be able to get it done! Dillion is innovative and was able to do a fantastic job!! Really knows what he is doing!
Has a wonderful personality and so knowledgeable, i would value Dillion as a great installer as well as an employee!!
Thank you,
Robert Henrie

Joy Pickett

4 months ago

Dillon installed a hot water heater as well as a water softener! He did a remarkable job!! He was installing the units in a very tight area! I wasn’t even sure he would be able to get it done! Dillion is innovative and was able to do a fantastic job!! Really knows what he is doing!
Has a wonderful personality and so knowledgeable, i would value Dillion as a great installer as well as an employee!!
Thank you,
Robert Henrie

suzanne Moss

4 months ago

Will was efficient and very helpful. He explained why we were having a cooling problem and was careful that I knew how to fix it.

suzanne Moss

4 months ago

Will was efficient and very helpful. He explained why we were having a cooling problem and was careful that I knew how to fix it.

T Russell

4 months ago

Brandon was the man. He took care of all my issues with my AC, was prompt, professional, and answered all my questions without making me feel dumb

T Russell

4 months ago

Brandon was the man. He took care of all my issues with my AC, was prompt, professional, and answered all my questions without making me feel dumb

Linda Peterson

5 months ago

Seth Harward came to my home on February 19, 2026 to clean the drains in my two bathrooms sinks. the tub drain in one bathroom and the shower drain in the second bathroom. I was impressed with the communication given to me by the company. They reminded me that he would be coming between noon and 4. Later I received a communiation asking if he could come earlier at 10:30 am. Seth arrived and went immedicately to work while I asked a few questions. He showed me what he had cleaned out of the drains. He was neat and clean and he left the work area neat and clean. Linda Peterson

Linda Peterson

5 months ago

Seth Harward came to my home on February 19, 2026 to clean the drains in my two bathrooms sinks. the tub drain in one bathroom and the shower drain in the second bathroom. I was impressed with the communication given to me by the company. They reminded me that he would be coming between noon and 4. Later I received a communiation asking if he could come earlier at 10:30 am. Seth arrived and went immedicately to work while I asked a few questions. He showed me what he had cleaned out of the drains. He was neat and clean and he left the work area neat and clean. Linda Peterson

Maria Schindler

5 months ago

I originally called to get a quote to have the coils and panel of my furnace cleaned. The person who answered the phone told me they had a special going where they can do a tuneup for $69.00 and that included cleaning the coils. I asked if she was sure that cleaning the coils was part of this special. She put me on hold to double check and came back and said it was part of the special. When the technician came he told me he was scheduled to do a tuneup. I mentioned the cleaning of the coils and he told me that that wasn’t included with a tuneup. Somehow a miscommunication with the scheduler.
We ended up with just having the coils cleaned. The cost was $520.00 which seemed a bit steep. However Ethan the technician was great. Showed and explained what he had to do to clean the coils. Was very efficient. Work space was clean after he finished. He did a great job. Very pleasant and respectful. Ethan deserves a 5 star rating. 3 stars because of the miss communication between scheduler and supervisor.

Maria Schindler

5 months ago

I originally called to get a quote to have the coils and panel of my furnace cleaned. The person who answered the phone told me they had a special going where they can do a tuneup for $69.00 and that included cleaning the coils. I asked if she was sure that cleaning the coils was part of this special. She put me on hold to double check and came back and said it was part of the special. When the technician came he told me he was scheduled to do a tuneup. I mentioned the cleaning of the coils and he told me that that wasn’t included with a tuneup. Somehow a miscommunication with the scheduler.
We ended up with just having the coils cleaned. The cost was $520.00 which seemed a bit steep. However Ethan the technician was great. Showed and explained what he had to do to clean the coils. Was very efficient. Work space was clean after he finished. He did a great job. Very pleasant and respectful. Ethan deserves a 5 star rating. 3 stars because of the miss communication between scheduler and supervisor.

Emma Karren

6 months ago

Very impressed with the service we received! I loved that I got text messages updating me when our technician would be arriving. They even wore shoe protectors in my house to prevent my carpet from getting dirty. & of course, our water heater is working great again!

Emma Karren

6 months ago

Very impressed with the service we received! I loved that I got text messages updating me when our technician would be arriving. They even wore shoe protectors in my house to prevent my carpet from getting dirty. & of course, our water heater is working great again!

Bobbi Metz

8 months ago

I would like to thank Dillon when he came out to do our water heater flush that he noticed that the duct work was too low and it could cause carbon monoxide leakage so he fixed the venting so now we can walk completely underneath it and not hit our head anymore. He was totally awesome.

Response from the owner 8 months ago

Thank you for sharing your experience! We’re so glad Jose was able to quickly fix your furnace and help you avoid any issues. We’re always here when you need us!

Bobbi Metz

8 months ago

I would like to thank Dillon when he came out to do our water heater flush that he noticed that the duct work was too low and it could cause carbon monoxide leakage so he fixed the venting so now we can walk completely underneath it and not hit our head anymore. He was totally awesome.

Response from the owner 8 months ago

Thank you for sharing your experience! We’re so glad Jose was able to quickly fix your furnace and help you avoid any issues. We’re always here when you need us!

Grace Baker

8 months ago

Western Heating, Air & Plumbing was prompt, efficient, and polite. When Jose came to fix the issue with my heating, he was incredibly kind and helpful. He spoke to me directly and helped me understand the problem completely at my level of understanding (lower than his of course). I couldn’t have asked for better service or for a better technician! I will absolutely be using Western for all future needs.

Response from the owner 8 months ago

Thank you for the amazing review, Grace! We truly appreciate your trust and look forward to helping with any future needs!

Grace Baker

8 months ago

Western Heating, Air & Plumbing was prompt, efficient, and polite. When Jose came to fix the issue with my heating, he was incredibly kind and helpful. He spoke to me directly and helped me understand the problem completely at my level of understanding (lower than his of course). I couldn’t have asked for better service or for a better technician! I will absolutely be using Western for all future needs.

Response from the owner 8 months ago

Thank you for the amazing review, Grace! We truly appreciate your trust and look forward to helping with any future needs!

Parker Anderton

8 months ago

Aiden was amazing

Response from the owner 8 months ago

Thank you for the kind words, Parker! We'll be sure to pass along your appreciation to Aiden!

Parker Anderton

8 months ago

Aiden was amazing

Response from the owner 8 months ago

Thank you for the kind words, Parker! We'll be sure to pass along your appreciation to Aiden!

Deborah Threet

8 months ago

Jose is the best, and i want him to come back everytime i need HVAC services.

Response from the owner 8 months ago

Thank you for the awesome feedback, Deborah! We're so glad to hear Jose left such a great impression. We're just a call away if you ever need us again!

Deborah Threet

8 months ago

Jose is the best, and i want him to come back everytime i need HVAC services.

Response from the owner 8 months ago

Thank you for the awesome feedback, Deborah! We're so glad to hear Jose left such a great impression. We're just a call away if you ever need us again!

Gail Grove

8 months ago

Response from the owner 8 months ago

Thank you for the 5-star rating, Gail! We're grateful for your support and happy to know you had a great experience. Let us know if there's anything else we can do for you!

Gail Grove

8 months ago

Response from the owner 8 months ago

Thank you for the 5-star rating, Gail! We're grateful for your support and happy to know you had a great experience. Let us know if there's anything else we can do for you!

Barbara Lovell

8 months ago

I’ve been on Western Heating & Air’s maintenance plan for a while, and I really appreciate how thorough their whole-home inspections are. They check and service everything in my furnace room and give clear, reasonable recommendations whenever something might be out of code.

Dillon was outstanding. He was extremely knowledgeable and took the time to explain everything he saw and everything he was doing. I felt completely comfortable having him in my home, and his professionalism and clarity gave me total confidence in the work. I’ll definitely be requesting Dillon for future service appointments. Highly recommend!

Response from the owner 8 months ago

Thank you so much for your thoughtful review, Barbara! We’ll be sure to share your kind words with Dillon. Thank you for being a valued member of our maintenance plan—we truly appreciate your continued trust!

Barbara Lovell

8 months ago

I’ve been on Western Heating & Air’s maintenance plan for a while, and I really appreciate how thorough their whole-home inspections are. They check and service everything in my furnace room and give clear, reasonable recommendations whenever something might be out of code.

Dillon was outstanding. He was extremely knowledgeable and took the time to explain everything he saw and everything he was doing. I felt completely comfortable having him in my home, and his professionalism and clarity gave me total confidence in the work. I’ll definitely be requesting Dillon for future service appointments. Highly recommend!

Response from the owner 8 months ago

Thank you so much for your thoughtful review, Barbara! We’ll be sure to share your kind words with Dillon. Thank you for being a valued member of our maintenance plan—we truly appreciate your continued trust!

Courtney Stratton

9 months ago

Jose and James were personable, respectful and knowledgeable. I had routine maintenance done and received good clear information and options.

Response from the owner 9 months ago

Thank you, Courtney! We're happy to hear Jose and James provided respectful, knowledgeable service and clear maintenance information. We appreciate your support!

Courtney Stratton

9 months ago

Jose and James were personable, respectful and knowledgeable. I had routine maintenance done and received good clear information and options.

Response from the owner 9 months ago

Thank you, Courtney! We're happy to hear Jose and James provided respectful, knowledgeable service and clear maintenance information. We appreciate your support!

Rob Wyckhuyse

9 months ago

All service technicians that have been in our home from Western Heating, Air & Plumbing over the years have been exceptional. Our recent encounter with Calvin was no different. He was totally awesome and extremely knowledgeable. He was able to explain the problem and what needed to be done to fix the unit. Thank you, Calvin, for your time and making us feel like your most important customer.

Response from the owner 2 years ago

Thank you, Rob, for your wonderful review! We're thrilled to hear that you've consistently had exceptional experiences with our service technicians over the years. It's great to know that Calvin met your expectations and was able to clearly explain the issues and solutions for your unit. We truly appreciate your kind words and trust in us to make you feel like a valued customer every time. Thank you for choosing Western Heating, Air & Plumbing!

Rob Wyckhuyse

9 months ago

All service technicians that have been in our home from Western Heating, Air & Plumbing over the years have been exceptional. Our recent encounter with Calvin was no different. He was totally awesome and extremely knowledgeable. He was able to explain the problem and what needed to be done to fix the unit. Thank you, Calvin, for your time and making us feel like your most important customer.

Response from the owner 2 years ago

Thank you, Rob, for your wonderful review! We're thrilled to hear that you've consistently had exceptional experiences with our service technicians over the years. It's great to know that Calvin met your expectations and was able to clearly explain the issues and solutions for your unit. We truly appreciate your kind words and trust in us to make you feel like a valued customer every time. Thank you for choosing Western Heating, Air & Plumbing!

Steven Hall

9 months ago

Jose and James were great - efficient and professional

Response from the owner 9 months ago

Thank you, Steven! We’re glad we could provide great service and value on your water heater repair. We appreciate your trust and look forward to helping you again in the future!

Steven Hall

9 months ago

Jose and James were great - efficient and professional

Response from the owner 9 months ago

Thank you, Steven! We’re glad we could provide great service and value on your water heater repair. We appreciate your trust and look forward to helping you again in the future!

Tim Larsen

9 months ago

Jose S and James did a wonderful job with our HVAC equipment yesterday. They found some serious issues that needed to be corrected.

Response from the owner 9 months ago

Thank you, Tim! We're glad Jose S and James could help identify and correct the issues with your HVAC system. We appreciate your trust and kind words!

Tim Larsen

9 months ago

Jose S and James did a wonderful job with our HVAC equipment yesterday. They found some serious issues that needed to be corrected.

Response from the owner 9 months ago

Thank you, Tim! We're glad Jose S and James could help identify and correct the issues with your HVAC system. We appreciate your trust and kind words!

Jason D

10 months ago

This company has gone down hill and might be rock bottom. On the last visit which was a furnace tune-up, they did the work (not sure how well) and presented my wife with thousands of dollars of recommended repairs and upgrades. The list was ridiculous and included things that only they could have caused (like crimped wiring inside the unit when it wasn’t mentioned when they came in March nor any of the other times they came and they’re the only ones to access that compartment in the last eight years). My wife called me and we declined the additional services and the technician left.

When I returned home after about a week, I found an absolute mess: the furnace room door was off its hinges, there was a furnace filter propped next to the furnace, and general disarray in the space. I went to work trying to clean things up and discovered that the problems were even worse than I expected. Not only was the door of its hinges, it had actually been broken. The technician didn’t even mention it, let alone offer to fix it. The furnace filter that was propped by the furnace was mangled and torn and plastic packaging (like from a new filter) was stuffed inside it. We figured out that the one leaning there was the new filter I had installed about 6 weeks before (and did not need to be changed) and the plastic was from the spare I keep on hand. It’s a tight squeeze to get the filter in and out and requires care not to damage it. Clearly the technician wasn’t careful and simply ripped it out of its housing. Again, no mention of this from the technician and no offer to replace what he ruined.

Upon further inspection, I found that one of the seals around the PVC pipe that delivers air to the unit was not in place. I went back and looked at the pictures from the previous service (in March) and it was properly seated, which makes me question whether the technician knew what he was doing or cared at all to do the job right. I’ve canceled my service contract with Western Heating and will never utilize their services again. I’d caution you against using them as well.

Jason D

10 months ago

This company has gone down hill and might be rock bottom. On the last visit which was a furnace tune-up, they did the work (not sure how well) and presented my wife with thousands of dollars of recommended repairs and upgrades. The list was ridiculous and included things that only they could have caused (like crimped wiring inside the unit when it wasn’t mentioned when they came in March nor any of the other times they came and they’re the only ones to access that compartment in the last eight years). My wife called me and we declined the additional services and the technician left.

When I returned home after about a week, I found an absolute mess: the furnace room door was off its hinges, there was a furnace filter propped next to the furnace, and general disarray in the space. I went to work trying to clean things up and discovered that the problems were even worse than I expected. Not only was the door of its hinges, it had actually been broken. The technician didn’t even mention it, let alone offer to fix it. The furnace filter that was propped by the furnace was mangled and torn and plastic packaging (like from a new filter) was stuffed inside it. We figured out that the one leaning there was the new filter I had installed about 6 weeks before (and did not need to be changed) and the plastic was from the spare I keep on hand. It’s a tight squeeze to get the filter in and out and requires care not to damage it. Clearly the technician wasn’t careful and simply ripped it out of its housing. Again, no mention of this from the technician and no offer to replace what he ruined.

Upon further inspection, I found that one of the seals around the PVC pipe that delivers air to the unit was not in place. I went back and looked at the pictures from the previous service (in March) and it was properly seated, which makes me question whether the technician knew what he was doing or cared at all to do the job right. I’ve canceled my service contract with Western Heating and will never utilize their services again. I’d caution you against using them as well.

Tifani Dulaney

2 years ago

Hunter was great !!! Airconditioner is all ready to go for summer

Tifani Dulaney

2 years ago

Hunter was great !!! Airconditioner is all ready to go for summer

Kevin Miller

2 years ago

Kyle and Chris came yesterday to upsize my furnace return filter. They even offered to reposition it higher in the vertical duct so I don’t have to kneel down on concrete which was much appreciated. I like that the techs had everything they needed on their truck and could handle everything including handling payment. They were friendly and they never left until the job was done and cleaned up the mechanical room as they left

Kevin Miller

2 years ago

Kyle and Chris came yesterday to upsize my furnace return filter. They even offered to reposition it higher in the vertical duct so I don’t have to kneel down on concrete which was much appreciated. I like that the techs had everything they needed on their truck and could handle everything including handling payment. They were friendly and they never left until the job was done and cleaned up the mechanical room as they left

Sasha Zoumadakis

2 years ago

Micheal and Glen came out to my house today to do a tune-up on my a/c and furnace units. I was so impressed by how professional and knowledgeable they are. My units are 21+ years old and have probably never been serviced. I was not prepared for good news regarding them but wanted to see if I could get a little more time before having to replace them. Michael walked through everything with me in great detail taking pictures and videos so I could see what he and Glen were seeing as well. They answered all my questions and were very honest about what they could and could not do to repair the units, which I appreciated greatly. I have never experienced this level of customer service with any other repair company in my life. I’m so impressed! I highly recommend Western for all your HVAC and plumbing needs. You won’t be disappointed. Thanks for everything Michael and Glen you guys are amazing!!!

Sasha Zoumadakis

2 years ago

Micheal and Glen came out to my house today to do a tune-up on my a/c and furnace units. I was so impressed by how professional and knowledgeable they are. My units are 21+ years old and have probably never been serviced. I was not prepared for good news regarding them but wanted to see if I could get a little more time before having to replace them. Michael walked through everything with me in great detail taking pictures and videos so I could see what he and Glen were seeing as well. They answered all my questions and were very honest about what they could and could not do to repair the units, which I appreciated greatly. I have never experienced this level of customer service with any other repair company in my life. I’m so impressed! I highly recommend Western for all your HVAC and plumbing needs. You won’t be disappointed. Thanks for everything Michael and Glen you guys are amazing!!!

Judy Weaver

2 years ago

Jose was excellent very personable and I will definitely use them again

Judy Weaver

2 years ago

Jose was excellent very personable and I will definitely use them again

Susan WILDE

2 years ago

Very professional, right on time, service was appreciated.

Susan WILDE

2 years ago

Very professional, right on time, service was appreciated.

Daniel Smalley

2 years ago

I recently used Michael for an HVAC tune up, and I was impressed. He arrived on time, was highly knowledgeable, and explained everything clearly. He worked through my system efficiently and gave me tips on maintaining my system. Michael was professional and easy to talk to, answering all my questions (and I really like asking questions). Highly recommend him for his efficient and informative service!

Daniel Smalley

2 years ago

I recently used Michael for an HVAC tune up, and I was impressed. He arrived on time, was highly knowledgeable, and explained everything clearly. He worked through my system efficiently and gave me tips on maintaining my system. Michael was professional and easy to talk to, answering all my questions (and I really like asking questions). Highly recommend him for his efficient and informative service!

Jason Childs

2 years ago

Our furnace had an issue. Western Heating and Air came right out to get it fixed. Their tech Hunter was AWESOME!!!!! Took time to explain everything. No hidden costs. Very friendly. Very knowledgeable. I’m sure all their techs are great but if you can request Hunter.

Jason Childs

2 years ago

Our furnace had an issue. Western Heating and Air came right out to get it fixed. Their tech Hunter was AWESOME!!!!! Took time to explain everything. No hidden costs. Very friendly. Very knowledgeable. I’m sure all their techs are great but if you can request Hunter.

Steve Osborn

2 years ago

We have been very pleased with all the service technicians who have serviced our equipment, and were similarly happy with Carson, who came this week to check our furnace. He was thorough in checking all the required items on the service checklist, and as I like to understand what the work, Carson explained what he was doing and why, and how the system functioned. We regretted that we couldn’t justify purchasing some of the equipment recommended to improve the furnace operation, but it was a five-star experience. Thank you, Western, for the excellent technicians you have sent us, and thank you Carson, for your pleasant and thorough assistance.

Steve Osborn

2 years ago

We have been very pleased with all the service technicians who have serviced our equipment, and were similarly happy with Carson, who came this week to check our furnace. He was thorough in checking all the required items on the service checklist, and as I like to understand what the work, Carson explained what he was doing and why, and how the system functioned. We regretted that we couldn’t justify purchasing some of the equipment recommended to improve the furnace operation, but it was a five-star experience. Thank you, Western, for the excellent technicians you have sent us, and thank you Carson, for your pleasant and thorough assistance.

Bill Henderson

3 years ago

Wonderful experience with Mark, Shawn and Brenan. They were prompt, courteous and professional. Furthermore we appreciate their transparency, work ethic, honesty and commitment to their craft. Great people equal great results.

Bill Henderson

3 years ago

Wonderful experience with Mark, Shawn and Brenan. They were prompt, courteous and professional. Furthermore we appreciate their transparency, work ethic, honesty and commitment to their craft. Great people equal great results.

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