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AC Replacement in Orem UT

Western Heating, Air & Plumbing offers AC replacement in Orem, UT. Our services include free estimates, upfront pricing, and a 10-year labor warranty on every new unit. Our family-owned company has served Orem and Utah Valley since 1995, with a 4.9-star Google rating from over 2,000 local homeowners.

We install all major brands and every type of modern cooling system. Our NATE-certified technicians walk you through your options, size the equipment properly, and finish the job right the first time. No pressure. No surprise pricing. Just honest work done by local Orem AC contractors.

AC Systems We Install in Orem

We install a wide range of residential cooling systems to fit any Orem, UT home. We suggest HVAC equipment based on your existing ductwork, home size, budget, and year-round comfort goals.

  • Central Air Conditioners: A reliable pick for Orem homes with existing ductwork. These systems cool your whole home evenly and run on less power.
  • Ducted Air Source Heat Pumps: One system that handles cooling in summer and heating in winter. You get efficient year-round comfort from a single piece of equipment.
  • Ductless Air Source Heat Pumps (Mini-Splits): Perfect for homes without ducts or for adding cool air to a specific room, addition, or finished basement. Each unit runs independently, so you only cool the spaces you use.
  • Inverter/Variable Speed Systems: These adjust output to match your home’s real-time needs. You get steadier temperatures, quieter operation, and lower energy use.
  • Communicating AC Systems: Your thermostat, air handler, and outdoor unit talk to each other for smarter performance. The result is greater efficiency and faster diagnostics if issues arise.
  • Multi-Stage AC Systems: A great fit for Utah’s mixed weather. The system ramps up only when needed, which saves energy and keeps temperatures more consistent.
  • Zoned AC Systems: Ideal for two-story or split-level Orem homes. Different zones stay at different temperatures, so everyone gets the comfort they want.
  • Straight Cool Systems: A simple, cost-effective cooling-only unit for homes that already have a separate furnace. These systems are easy to operate and affordable to maintain.
  • Rooftop Units: We replace rooftop cooling equipment for homes and small commercial properties. Our team provides full removal of the old unit and expert installation.

Signs It’s Time to Replace Your Air Conditioner

Most air conditioners last 10 to 15 years before replacement becomes necessary. Watch for these common signs your AC has reached the end of the road:

  • Your unit is over 10 years old: Older systems lose efficiency each year, even with regular tune-ups.
  • Energy bills keep climbing: A struggling system uses more power to produce the same cool air.
  • Frequent repair calls: If you’ve called for service multiple times in one summer, replacement is often the smarter choice.
  • Uneven cooling: Some rooms feel hot while others feel cold, even after the system has been running for hours.
  • The AC can’t keep up: Your system runs all day but never reaches the set temperature.
  • Strange noises or smells: Grinding, banging, or musty odors point to serious internal wear.
  • It uses R-22 refrigerant: This older refrigerant is no longer produced, which makes repairs expensive and harder to complete.
  • Repair costs are adding up: When repair bills hit half the cost of a new unit, replacement almost always wins.

If you notice any of these signs, reach out to our HVAC company in Orem, UT, immediately for assistance.

AC replacement in Orem UT consultation with a homeowner and HVAC technician standing beside an outdoor condenser unit. Western Heating, Air & Plumbing provides AC replacement services in Orem, Utah, helping homeowners understand system options and upgrade aging air conditioning units. The image shows a technician explaining replacement details while holding a clipboard, with the homeowner listening near the existing AC system. Residents in Utah County trust Western Heating, Air & Plumbing for air conditioner replacement, system upgrades, and reliable cooling solutions. Contact Western Heating, Air & Plumbing in Orem UT for AC replacement consultations and installation services.

Our AC Replacement Process

Our AC replacement process is simple, clear, and pressure-free from start to finish. Here’s exactly what to expect when you hire our team:

  1. Schedule Your Visit: Call us or book online. We’ll set a time that fits your day, with no dispatch fee or hidden charges.
  2. Home Walkthrough and Inspection: Our comfort consultant measures your home, checks your ductwork and vents, and asks about hot or cold spots.
  3. Proper Load Calculation: We size the new system to match your home. Wrong sizing is the top reason new AC units underperform, so we take this step seriously.
  4. Clear, Upfront Pricing: You get written options with reasonable pricing. Pick the system that fits your budget and your HVAC needs.
  5. Professional Installation: On install day, our licensed technicians arrive on time and prepared. We carefully remove the old equipment and install your new unit.
  6. System Testing: Before we leave, we test every part of the system to confirm it runs efficiently and safely.
  7. Customer Walkthrough: We show you how to use your new thermostat, answer all your questions, and explain your warranty coverage.

Benefits of a New AC

A new air conditioning system delivers many benefits beyond cooler air. Here’s how an upgrade pays off for Orem homeowners.

Lower Energy Bills

Modern AC systems use the latest technology to cool your home with less power. That means real savings on your monthly utility bills, especially during Orem’s hot summer afternoons.

More Even, Reliable Cooling

New systems handle Utah’s summer heat without breaking a sweat. You won’t have rooms that feel like different seasons or a system that runs nonstop but never catches up. Variable-speed and multi-stage units adjust to your home’s needs, which keeps every room at the right temperature.

Better Indoor Air Quality

Newer AC systems filter the air better than older equipment. That matters year-round in Orem, but especially during winter inversions when outdoor air quality drops. Cleaner indoor air supports better health for everyone in the home.

Quieter Operation

Old air conditioners rattle, hum, and buzz. New systems run much more quietly thanks to better engineering and improved components. You’ll hear the difference the first time you turn it on.

Stronger Warranty Protection

A new unit comes with a new manufacturer’s warranty plus our 10-year labor warranty. You get peace of mind knowing small problems are covered long after the install is complete.

Fewer Repair Calls

A new AC means fewer unexpected breakdowns. No more scrambling for emergency repair during a July heat wave. That reliability is one of the biggest long-term benefits of replacing an aging system.

Start enjoying these benefits in your Orem home today. Reach out to our team for an estimate.

Why Choose Us for AC Replacement Service in Orem Utah

Orem homeowners have trusted Western Heating, Air & Plumbing for nearly 30 years. Here’s what sets our team apart:

  • Award-Winning Local Team: Voted Best of Utah Valley 10 years in a row, with a 4.9-star Google rating backed by 2,000+ verified reviews.
  • Licensed and Background-Checked Technicians: Every team member is fully licensed, drug-tested, and background-checked. License #: 12525455-5501.
  • 10-Year Labor Warranty: We extend the standard 2-year labor warranty to 10 years at no cost to you.
  • We Work With All Major Brands: No brand bias here. We help you pick what best fits your home and budget.
  • 24/7 Phone Triage for Emergencies: A real person answers after hours, so you never sit on hold during an AC failure.
  • Locally Owned Since 1995: We’re your neighbors, not a national chain. We stand behind every replacement we complete.

Financing Options for Residential Air Conditioner Replacement

A new AC is a big purchase, but it doesn’t have to drain your savings. We offer flexible financing plans so you can move forward without paying the full cost up front.

In many cases, the monthly energy savings from a newer unit help cover part of your payment. That means your new AC starts saving you money from day one. Ask our team about current financing deals and plans when you call to schedule your free estimate.

The Red Handkerchief Guarantee

Our owner, Ryan’s father, always carried a red handkerchief in his back pocket while working on the family farm. He used a fresh one each day to wipe away the sweat of honest, hard work. That handkerchief stood for something simple: show up, work hard, and never leave a job half done.

When you invest in a new air conditioner, you deserve to know it was installed right and that someone stands behind the work. That’s exactly what Ryan and his team deliver on every Orem replacement. If you’re not happy with the quality of our work, let us know. We’ll make it right at no extra cost.

Start Saving From Day One With the Western Savings Club

A new AC system is a big investment, and the Western Savings Club helps you protect it. Members get discounts on new installations plus ongoing perks that keep your equipment running well for years.

Membership includes:

  • 10% off service repairs
  • 10% off indoor air quality products
  • 5% off new system installations
  • Priority scheduling for emergency calls
  • No overtime charges, even on weekends
  • Waived dispatch fee when repairs are completed
  • Year-round seasonal maintenance for peace of mind

Routine maintenance through the club keeps your new system running efficiently, protects your warranty, and lowers long-term repair costs if anything ever comes up.

AC replacement in Orem UT shown with two newly installed outdoor condenser units placed on a concrete pad beside a residential home. Western Heating, Air & Plumbing provides AC replacement services in Orem, Utah, helping homeowners upgrade aging cooling systems with modern equipment. The image shows clean installation work, proper spacing, and elevated unit placement for airflow and performance. Homeowners in Utah County rely on Western Heating, Air & Plumbing for reliable air conditioning replacement and efficient cooling solutions. Call Western Heating, Air & Plumbing in Orem UT for AC replacement services and system upgrades.

We Offer Complete Air Conditioning Services in Orem UT

We handle every part of your home’s cooling system, not just replacement. When you hire Western, you get one trusted team for all your air conditioning services.

We’re based at 235 Mountainlands Dr., which keeps our team close to every Orem home we serve. We install new AC systems throughout Orem (84057, 84058, 84059, and 84097 zip codes), including:

  • Orchard Hill
  • Sharon Park
  • Sunset Heights
  • Cascade
  • Orem North
  • Geneva
  • University Place / UVU area
  • Orem City Center

We also replace AC systems in surrounding Utah and Salt Lake County communities, including Provo, Lindon, Pleasant Grove, American Fork, Lehi, Springville, Mapleton, Spanish Fork, Draper, Sandy, and Salt Lake City.

Ready for a New AC in Orem? Call Western Today

A new air conditioner should feel like an upgrade, not a hassle. Western Heating, Air & Plumbing makes the whole process clear, fair, and stress-free from the first phone call to the final walkthrough.

Call (385) 526-3384 to schedule an appointment. We’ll help you pick the right system, explain your options, and get your Orem home ready for another Utah summer.

Western Heating, Air & Plumbing

235 S Mountain Lands Dr
Orem, UT 84058
United States
+1 385-526-3384

Open 24 Hours

Western Heating, Air & Plumbing place picture
4.9
Based on 2657 reviews
powered by Google
Sariah Hurley profile picture
Sariah Hurley
22:15 11 May 26
We had an AC tune-up done by Jaden with Western, and he was fantastic. He was very thorough and took the time to clearly explain what he was seeing and how each part of the system was performing. He provided multiple estimates and walked us through options ranging from a full repair to smaller “band-aid” fixes based on our current budget and needs. I really appreciated how he explained why certain readings looked the way they did and offered honest, practical suggestions. Very professional and easy to work with. Highly recommend!
Sariah Hurley profile picture
Sariah Hurley
22:15 11 May 26
We had an AC tune-up done by Jaden with Western, and he was fantastic. He was very thorough and took the time to clearly explain what he was seeing and how each part of the system was performing. He provided multiple estimates and walked us through options ranging from a full repair to smaller “band-aid” fixes based on our current budget and needs. I really appreciated how he explained why certain readings looked the way they did and offered honest, practical suggestions. Very professional and easy to work with. Highly recommend!
Jamie Resch profile picture
Jamie Resch
16:40 08 May 26
We've been with Western for a few years now. They have always done a very good job for us!
***
5/2026 I wanted to come update my review on Western. Our HVAC system needs to be replaced and it was obvious we wanted Western to perform that service. We also got two other bids just to ensure we're getting the best deal. Western came in with a premium unit at a higher than premium cost. Even though an expert came into my home, he did not offer us the proper system until we asked for it. Once we had the correct unit, he still offered a mediocre HVAC system at a higher than premium price. Once we pushed back they came down substantially. My advice is realize their private equity investors are their top priority, not their customers. And to fight for a fair price because that will not be offered up by them.
Jamie Resch profile picture
Jamie Resch
16:40 08 May 26
We've been with Western for a few years now. They have always done a very good job for us!
***
5/2026 I wanted to come update my review on Western. Our HVAC system needs to be replaced and it was obvious we wanted Western to perform that service. We also got two other bids just to ensure we're getting the best deal. Western came in with a premium unit at a higher than premium cost. Even though an expert came into my home, he did not offer us the proper system until we asked for it. Once we had the correct unit, he still offered a mediocre HVAC system at a higher than premium price. Once we pushed back they came down substantially. My advice is realize their private equity investors are their top priority, not their customers. And to fight for a fair price because that will not be offered up by them.
David Dean profile picture
David Dean
21:08 07 May 26
Very professional young man, courteous, and well mannered. Took time to explain everything about the service he provided today.
David Dean profile picture
David Dean
21:08 07 May 26
Very professional young man, courteous, and well mannered. Took time to explain everything about the service he provided today.
Darren Baumwohl profile picture
Darren Baumwohl
16:54 07 May 26
Jaden and Matt came out today and I honestly could not be happier. Our annual tune-up on the AC revealed some easy things we could do to improve our systems performance and longevity. They both were patient, and took their time to explain the why behind everything. At no point did I feel pressured nor did I feel like they were trying to upcharge me. In all of my dealings with Western, I can happily say that we always feel like we’re in great hands.
Darren Baumwohl profile picture
Darren Baumwohl
16:54 07 May 26
Jaden and Matt came out today and I honestly could not be happier. Our annual tune-up on the AC revealed some easy things we could do to improve our systems performance and longevity. They both were patient, and took their time to explain the why behind everything. At no point did I feel pressured nor did I feel like they were trying to upcharge me. In all of my dealings with Western, I can happily say that we always feel like we’re in great hands.
\ Lunt profile picture
\ Lunt
02:40 07 May 26
Parker and Chris installed my new ac and furnace today. They were right on time in the morning and worked tirelessly all day ensuring i would have air conditioning tonight. I would 100% have them install my next system. it looks and works fantastically.
\ Lunt profile picture
\ Lunt
02:40 07 May 26
Parker and Chris installed my new ac and furnace today. They were right on time in the morning and worked tirelessly all day ensuring i would have air conditioning tonight. I would 100% have them install my next system. it looks and works fantastically.
Brent B. profile picture
Brent B.
04:02 08 Apr 26
We had Western Heating and Air install a heat pump, air conditioner, and air filtration system for our home, and we couldn't be happier. Just wish we had gone through them for the equipment we had replaced.

Everyone we dealt with was friendly, respectful, and helpful. We even got assistance applying for the appropriate rebates. Western Heating and Air took the stress from he entire process.

The indoor climate of our home is more comfortable than it has even been, and we owe it all to Western Heating and Air. In our minds, there is no reason to do business witn anyone else.
Brent B. profile picture
Brent B.
04:02 08 Apr 26
We had Western Heating and Air install a heat pump, air conditioner, and air filtration system for our home, and we couldn't be happier. Just wish we had gone through them for the equipment we had replaced.

Everyone we dealt with was friendly, respectful, and helpful. We even got assistance applying for the appropriate rebates. Western Heating and Air took the stress from he entire process.

The indoor climate of our home is more comfortable than it has even been, and we owe it all to Western Heating and Air. In our minds, there is no reason to do business witn anyone else.
Jake Babcock profile picture
Jake Babcock
21:08 06 Apr 26
Seth was super knowledgeable, helpful, and kind!
Jake Babcock profile picture
Jake Babcock
21:08 06 Apr 26
Seth was super knowledgeable, helpful, and kind!
Joy Pickett profile picture
Joy Pickett
18:23 27 Mar 26
Dillon installed a hot water heater as well as a water softener! He did a remarkable job!! He was installing the units in a very tight area! I wasn’t even sure he would be able to get it done! Dillion is innovative and was able to do a fantastic job!! Really knows what he is doing!
Has a wonderful personality and so knowledgeable, i would value Dillion as a great installer as well as an employee!!
Thank you,
Robert Henrie
Joy Pickett profile picture
Joy Pickett
18:23 27 Mar 26
Dillon installed a hot water heater as well as a water softener! He did a remarkable job!! He was installing the units in a very tight area! I wasn’t even sure he would be able to get it done! Dillion is innovative and was able to do a fantastic job!! Really knows what he is doing!
Has a wonderful personality and so knowledgeable, i would value Dillion as a great installer as well as an employee!!
Thank you,
Robert Henrie
suzanne Moss profile picture
suzanne Moss
17:34 24 Mar 26
Will was efficient and very helpful. He explained why we were having a cooling problem and was careful that I knew how to fix it.
suzanne Moss profile picture
suzanne Moss
17:34 24 Mar 26
Will was efficient and very helpful. He explained why we were having a cooling problem and was careful that I knew how to fix it.
T Russell profile picture
T Russell
21:04 23 Mar 26
Brandon was the man. He took care of all my issues with my AC, was prompt, professional, and answered all my questions without making me feel dumb
T Russell profile picture
T Russell
21:04 23 Mar 26
Brandon was the man. He took care of all my issues with my AC, was prompt, professional, and answered all my questions without making me feel dumb
Linda Peterson profile picture
Linda Peterson
20:02 07 Mar 26
Seth Harward came to my home on February 19, 2026 to clean the drains in my two bathrooms sinks. the tub drain in one bathroom and the shower drain in the second bathroom. I was impressed with the communication given to me by the company. They reminded me that he would be coming between noon and 4. Later I received a communiation asking if he could come earlier at 10:30 am. Seth arrived and went immedicately to work while I asked a few questions. He showed me what he had cleaned out of the drains. He was neat and clean and he left the work area neat and clean. Linda Peterson
Linda Peterson profile picture
Linda Peterson
20:02 07 Mar 26
Seth Harward came to my home on February 19, 2026 to clean the drains in my two bathrooms sinks. the tub drain in one bathroom and the shower drain in the second bathroom. I was impressed with the communication given to me by the company. They reminded me that he would be coming between noon and 4. Later I received a communiation asking if he could come earlier at 10:30 am. Seth arrived and went immedicately to work while I asked a few questions. He showed me what he had cleaned out of the drains. He was neat and clean and he left the work area neat and clean. Linda Peterson
Maria Schindler profile picture
Maria Schindler
01:13 27 Feb 26
I originally called to get a quote to have the coils and panel of my furnace cleaned. The person who answered the phone told me they had a special going where they can do a tuneup for $69.00 and that included cleaning the coils. I asked if she was sure that cleaning the coils was part of this special. She put me on hold to double check and came back and said it was part of the special. When the technician came he told me he was scheduled to do a tuneup. I mentioned the cleaning of the coils and he told me that that wasn’t included with a tuneup. Somehow a miscommunication with the scheduler.
We ended up with just having the coils cleaned. The cost was $520.00 which seemed a bit steep. However Ethan the technician was great. Showed and explained what he had to do to clean the coils. Was very efficient. Work space was clean after he finished. He did a great job. Very pleasant and respectful. Ethan deserves a 5 star rating. 3 stars because of the miss communication between scheduler and supervisor.
Maria Schindler profile picture
Maria Schindler
01:13 27 Feb 26
I originally called to get a quote to have the coils and panel of my furnace cleaned. The person who answered the phone told me they had a special going where they can do a tuneup for $69.00 and that included cleaning the coils. I asked if she was sure that cleaning the coils was part of this special. She put me on hold to double check and came back and said it was part of the special. When the technician came he told me he was scheduled to do a tuneup. I mentioned the cleaning of the coils and he told me that that wasn’t included with a tuneup. Somehow a miscommunication with the scheduler.
We ended up with just having the coils cleaned. The cost was $520.00 which seemed a bit steep. However Ethan the technician was great. Showed and explained what he had to do to clean the coils. Was very efficient. Work space was clean after he finished. He did a great job. Very pleasant and respectful. Ethan deserves a 5 star rating. 3 stars because of the miss communication between scheduler and supervisor.
Bobbi Metz profile picture
Bobbi Metz
02:06 01 Dec 25
I would like to thank Dillon when he came out to do our water heater flush that he noticed that the duct work was too low and it could cause carbon monoxide leakage so he fixed the venting so now we can walk completely underneath it and not hit our head anymore. He was totally awesome.
Response from the owner 16:09 01 Dec 25
Thank you for sharing your experience! We’re so glad Jose was able to quickly fix your furnace and help you avoid any issues. We’re always here when you need us!
Bobbi Metz profile picture
Bobbi Metz
02:06 01 Dec 25
I would like to thank Dillon when he came out to do our water heater flush that he noticed that the duct work was too low and it could cause carbon monoxide leakage so he fixed the venting so now we can walk completely underneath it and not hit our head anymore. He was totally awesome.
Response from the owner 16:09 01 Dec 25
Thank you for sharing your experience! We’re so glad Jose was able to quickly fix your furnace and help you avoid any issues. We’re always here when you need us!
Grace Baker profile picture
Grace Baker
22:06 29 Nov 25
Western Heating, Air & Plumbing was prompt, efficient, and polite. When Jose came to fix the issue with my heating, he was incredibly kind and helpful. He spoke to me directly and helped me understand the problem completely at my level of understanding (lower than his of course). I couldn’t have asked for better service or for a better technician! I will absolutely be using Western for all future needs.
Response from the owner 16:08 01 Dec 25
Thank you for the amazing review, Grace! We truly appreciate your trust and look forward to helping with any future needs!
Grace Baker profile picture
Grace Baker
22:06 29 Nov 25
Western Heating, Air & Plumbing was prompt, efficient, and polite. When Jose came to fix the issue with my heating, he was incredibly kind and helpful. He spoke to me directly and helped me understand the problem completely at my level of understanding (lower than his of course). I couldn’t have asked for better service or for a better technician! I will absolutely be using Western for all future needs.
Response from the owner 16:08 01 Dec 25
Thank you for the amazing review, Grace! We truly appreciate your trust and look forward to helping with any future needs!
Parker Anderton profile picture
Parker Anderton
01:15 27 Nov 25
Aiden was amazing
Response from the owner 16:08 01 Dec 25
Thank you for the kind words, Parker! We'll be sure to pass along your appreciation to Aiden!
Parker Anderton profile picture
Parker Anderton
01:15 27 Nov 25
Aiden was amazing
Response from the owner 16:08 01 Dec 25
Thank you for the kind words, Parker! We'll be sure to pass along your appreciation to Aiden!
Deborah Threet profile picture
Deborah Threet
17:23 25 Nov 25
Jose is the best, and i want him to come back everytime i need HVAC services.
Response from the owner 16:07 01 Dec 25
Thank you for the awesome feedback, Deborah! We're so glad to hear Jose left such a great impression. We're just a call away if you ever need us again!
Deborah Threet profile picture
Deborah Threet
17:23 25 Nov 25
Jose is the best, and i want him to come back everytime i need HVAC services.
Response from the owner 16:07 01 Dec 25
Thank you for the awesome feedback, Deborah! We're so glad to hear Jose left such a great impression. We're just a call away if you ever need us again!
Gail Grove profile picture
Gail Grove
21:08 24 Nov 25
Response from the owner 16:07 01 Dec 25
Thank you for the 5-star rating, Gail! We're grateful for your support and happy to know you had a great experience. Let us know if there's anything else we can do for you!
Gail Grove profile picture
Gail Grove
21:08 24 Nov 25
Response from the owner 16:07 01 Dec 25
Thank you for the 5-star rating, Gail! We're grateful for your support and happy to know you had a great experience. Let us know if there's anything else we can do for you!
Barbara Lovell profile picture
Barbara Lovell
18:07 24 Nov 25
I’ve been on Western Heating & Air’s maintenance plan for a while, and I really appreciate how thorough their whole-home inspections are. They check and service everything in my furnace room and give clear, reasonable recommendations whenever something might be out of code.

Dillon was outstanding. He was extremely knowledgeable and took the time to explain everything he saw and everything he was doing. I felt completely comfortable having him in my home, and his professionalism and clarity gave me total confidence in the work. I’ll definitely be requesting Dillon for future service appointments. Highly recommend!
Response from the owner 16:06 01 Dec 25
Thank you so much for your thoughtful review, Barbara! We’ll be sure to share your kind words with Dillon. Thank you for being a valued member of our maintenance plan—we truly appreciate your continued trust!
Barbara Lovell profile picture
Barbara Lovell
18:07 24 Nov 25
I’ve been on Western Heating & Air’s maintenance plan for a while, and I really appreciate how thorough their whole-home inspections are. They check and service everything in my furnace room and give clear, reasonable recommendations whenever something might be out of code.

Dillon was outstanding. He was extremely knowledgeable and took the time to explain everything he saw and everything he was doing. I felt completely comfortable having him in my home, and his professionalism and clarity gave me total confidence in the work. I’ll definitely be requesting Dillon for future service appointments. Highly recommend!
Response from the owner 16:06 01 Dec 25
Thank you so much for your thoughtful review, Barbara! We’ll be sure to share your kind words with Dillon. Thank you for being a valued member of our maintenance plan—we truly appreciate your continued trust!
Courtney Stratton profile picture
Courtney Stratton
00:06 20 Nov 25
Jose and James were personable, respectful and knowledgeable. I had routine maintenance done and received good clear information and options.
Response from the owner 19:16 20 Nov 25
Thank you, Courtney! We're happy to hear Jose and James provided respectful, knowledgeable service and clear maintenance information. We appreciate your support!
Courtney Stratton profile picture
Courtney Stratton
00:06 20 Nov 25
Jose and James were personable, respectful and knowledgeable. I had routine maintenance done and received good clear information and options.
Response from the owner 19:16 20 Nov 25
Thank you, Courtney! We're happy to hear Jose and James provided respectful, knowledgeable service and clear maintenance information. We appreciate your support!
Rob Wyckhuyse profile picture
Rob Wyckhuyse
22:16 19 Nov 25
All service technicians that have been in our home from Western Heating, Air & Plumbing over the years have been exceptional. Our recent encounter with Calvin was no different. He was totally awesome and extremely knowledgeable. He was able to explain the problem and what needed to be done to fix the unit. Thank you, Calvin, for your time and making us feel like your most important customer.
Response from the owner 14:24 10 Jan 25
Thank you, Rob, for your wonderful review! We're thrilled to hear that you've consistently had exceptional experiences with our service technicians over the years. It's great to know that Calvin met your expectations and was able to clearly explain the issues and solutions for your unit. We truly appreciate your kind words and trust in us to make you feel like a valued customer every time. Thank you for choosing Western Heating, Air & Plumbing!
Rob Wyckhuyse profile picture
Rob Wyckhuyse
22:16 19 Nov 25
All service technicians that have been in our home from Western Heating, Air & Plumbing over the years have been exceptional. Our recent encounter with Calvin was no different. He was totally awesome and extremely knowledgeable. He was able to explain the problem and what needed to be done to fix the unit. Thank you, Calvin, for your time and making us feel like your most important customer.
Response from the owner 14:24 10 Jan 25
Thank you, Rob, for your wonderful review! We're thrilled to hear that you've consistently had exceptional experiences with our service technicians over the years. It's great to know that Calvin met your expectations and was able to clearly explain the issues and solutions for your unit. We truly appreciate your kind words and trust in us to make you feel like a valued customer every time. Thank you for choosing Western Heating, Air & Plumbing!
Steven Hall profile picture
Steven Hall
20:05 19 Nov 25
Jose and James were great - efficient and professional
Response from the owner 20:58 13 Nov 25
Thank you, Steven! We’re glad we could provide great service and value on your water heater repair. We appreciate your trust and look forward to helping you again in the future!
Steven Hall profile picture
Steven Hall
20:05 19 Nov 25
Jose and James were great - efficient and professional
Response from the owner 20:58 13 Nov 25
Thank you, Steven! We’re glad we could provide great service and value on your water heater repair. We appreciate your trust and look forward to helping you again in the future!
Tim Larsen profile picture
Tim Larsen
15:17 19 Nov 25
Jose S and James did a wonderful job with our HVAC equipment yesterday. They found some serious issues that needed to be corrected.
Response from the owner 19:15 20 Nov 25
Thank you, Tim! We're glad Jose S and James could help identify and correct the issues with your HVAC system. We appreciate your trust and kind words!
Tim Larsen profile picture
Tim Larsen
15:17 19 Nov 25
Jose S and James did a wonderful job with our HVAC equipment yesterday. They found some serious issues that needed to be corrected.
Response from the owner 19:15 20 Nov 25
Thank you, Tim! We're glad Jose S and James could help identify and correct the issues with your HVAC system. We appreciate your trust and kind words!
Jason D profile picture
Jason D
21:28 11 Oct 25
This company has gone down hill and might be rock bottom. On the last visit which was a furnace tune-up, they did the work (not sure how well) and presented my wife with thousands of dollars of recommended repairs and upgrades. The list was ridiculous and included things that only they could have caused (like crimped wiring inside the unit when it wasn’t mentioned when they came in March nor any of the other times they came and they’re the only ones to access that compartment in the last eight years). My wife called me and we declined the additional services and the technician left.

When I returned home after about a week, I found an absolute mess: the furnace room door was off its hinges, there was a furnace filter propped next to the furnace, and general disarray in the space. I went to work trying to clean things up and discovered that the problems were even worse than I expected. Not only was the door of its hinges, it had actually been broken. The technician didn’t even mention it, let alone offer to fix it. The furnace filter that was propped by the furnace was mangled and torn and plastic packaging (like from a new filter) was stuffed inside it. We figured out that the one leaning there was the new filter I had installed about 6 weeks before (and did not need to be changed) and the plastic was from the spare I keep on hand. It’s a tight squeeze to get the filter in and out and requires care not to damage it. Clearly the technician wasn’t careful and simply ripped it out of its housing. Again, no mention of this from the technician and no offer to replace what he ruined.

Upon further inspection, I found that one of the seals around the PVC pipe that delivers air to the unit was not in place. I went back and looked at the pictures from the previous service (in March) and it was properly seated, which makes me question whether the technician knew what he was doing or cared at all to do the job right. I’ve canceled my service contract with Western Heating and will never utilize their services again. I’d caution you against using them as well.
Jason D profile picture
Jason D
21:28 11 Oct 25
This company has gone down hill and might be rock bottom. On the last visit which was a furnace tune-up, they did the work (not sure how well) and presented my wife with thousands of dollars of recommended repairs and upgrades. The list was ridiculous and included things that only they could have caused (like crimped wiring inside the unit when it wasn’t mentioned when they came in March nor any of the other times they came and they’re the only ones to access that compartment in the last eight years). My wife called me and we declined the additional services and the technician left.

When I returned home after about a week, I found an absolute mess: the furnace room door was off its hinges, there was a furnace filter propped next to the furnace, and general disarray in the space. I went to work trying to clean things up and discovered that the problems were even worse than I expected. Not only was the door of its hinges, it had actually been broken. The technician didn’t even mention it, let alone offer to fix it. The furnace filter that was propped by the furnace was mangled and torn and plastic packaging (like from a new filter) was stuffed inside it. We figured out that the one leaning there was the new filter I had installed about 6 weeks before (and did not need to be changed) and the plastic was from the spare I keep on hand. It’s a tight squeeze to get the filter in and out and requires care not to damage it. Clearly the technician wasn’t careful and simply ripped it out of its housing. Again, no mention of this from the technician and no offer to replace what he ruined.

Upon further inspection, I found that one of the seals around the PVC pipe that delivers air to the unit was not in place. I went back and looked at the pictures from the previous service (in March) and it was properly seated, which makes me question whether the technician knew what he was doing or cared at all to do the job right. I’ve canceled my service contract with Western Heating and will never utilize their services again. I’d caution you against using them as well.
Tifani Dulaney profile picture
Tifani Dulaney
21:28 13 Apr 24
Hunter was great !!! Airconditioner is all ready to go for summer
Tifani Dulaney profile picture
Tifani Dulaney
21:28 13 Apr 24
Hunter was great !!! Airconditioner is all ready to go for summer
Kevin Miller profile picture
Kevin Miller
12:41 13 Apr 24
Kyle and Chris came yesterday to upsize my furnace return filter. They even offered to reposition it higher in the vertical duct so I don’t have to kneel down on concrete which was much appreciated. I like that the techs had everything they needed on their truck and could handle everything including handling payment. They were friendly and they never left until the job was done and cleaned up the mechanical room as they left
Kevin Miller profile picture
Kevin Miller
12:41 13 Apr 24
Kyle and Chris came yesterday to upsize my furnace return filter. They even offered to reposition it higher in the vertical duct so I don’t have to kneel down on concrete which was much appreciated. I like that the techs had everything they needed on their truck and could handle everything including handling payment. They were friendly and they never left until the job was done and cleaned up the mechanical room as they left
Sasha Zoumadakis profile picture
Sasha Zoumadakis
18:57 10 Apr 24
Micheal and Glen came out to my house today to do a tune-up on my a/c and furnace units. I was so impressed by how professional and knowledgeable they are. My units are 21+ years old and have probably never been serviced. I was not prepared for good news regarding them but wanted to see if I could get a little more time before having to replace them. Michael walked through everything with me in great detail taking pictures and videos so I could see what he and Glen were seeing as well. They answered all my questions and were very honest about what they could and could not do to repair the units, which I appreciated greatly. I have never experienced this level of customer service with any other repair company in my life. I’m so impressed! I highly recommend Western for all your HVAC and plumbing needs. You won’t be disappointed. Thanks for everything Michael and Glen you guys are amazing!!!
Sasha Zoumadakis profile picture
Sasha Zoumadakis
18:57 10 Apr 24
Micheal and Glen came out to my house today to do a tune-up on my a/c and furnace units. I was so impressed by how professional and knowledgeable they are. My units are 21+ years old and have probably never been serviced. I was not prepared for good news regarding them but wanted to see if I could get a little more time before having to replace them. Michael walked through everything with me in great detail taking pictures and videos so I could see what he and Glen were seeing as well. They answered all my questions and were very honest about what they could and could not do to repair the units, which I appreciated greatly. I have never experienced this level of customer service with any other repair company in my life. I’m so impressed! I highly recommend Western for all your HVAC and plumbing needs. You won’t be disappointed. Thanks for everything Michael and Glen you guys are amazing!!!
Judy Weaver profile picture
Judy Weaver
18:46 10 Apr 24
Jose was excellent very personable and I will definitely use them again
Judy Weaver profile picture
Judy Weaver
18:46 10 Apr 24
Jose was excellent very personable and I will definitely use them again
Susan WILDE profile picture
Susan WILDE
23:29 09 Apr 24
Very professional, right on time, service was appreciated.
Susan WILDE profile picture
Susan WILDE
23:29 09 Apr 24
Very professional, right on time, service was appreciated.
Daniel Smalley profile picture
Daniel Smalley
20:00 03 Apr 24
I recently used Michael for an HVAC tune up, and I was impressed. He arrived on time, was highly knowledgeable, and explained everything clearly. He worked through my system efficiently and gave me tips on maintaining my system. Michael was professional and easy to talk to, answering all my questions (and I really like asking questions). Highly recommend him for his efficient and informative service!
Daniel Smalley profile picture
Daniel Smalley
20:00 03 Apr 24
I recently used Michael for an HVAC tune up, and I was impressed. He arrived on time, was highly knowledgeable, and explained everything clearly. He worked through my system efficiently and gave me tips on maintaining my system. Michael was professional and easy to talk to, answering all my questions (and I really like asking questions). Highly recommend him for his efficient and informative service!
Jason Childs profile picture
Jason Childs
22:26 08 Mar 24
Our furnace had an issue. Western Heating and Air came right out to get it fixed. Their tech Hunter was AWESOME!!!!! Took time to explain everything. No hidden costs. Very friendly. Very knowledgeable. I’m sure all their techs are great but if you can request Hunter.
Jason Childs profile picture
Jason Childs
22:26 08 Mar 24
Our furnace had an issue. Western Heating and Air came right out to get it fixed. Their tech Hunter was AWESOME!!!!! Took time to explain everything. No hidden costs. Very friendly. Very knowledgeable. I’m sure all their techs are great but if you can request Hunter.
Steve Osborn profile picture
Steve Osborn
04:18 29 Feb 24
We have been very pleased with all the service technicians who have serviced our equipment, and were similarly happy with Carson, who came this week to check our furnace. He was thorough in checking all the required items on the service checklist, and as I like to understand what the work, Carson explained what he was doing and why, and how the system functioned. We regretted that we couldn’t justify purchasing some of the equipment recommended to improve the furnace operation, but it was a five-star experience. Thank you, Western, for the excellent technicians you have sent us, and thank you Carson, for your pleasant and thorough assistance.
Steve Osborn profile picture
Steve Osborn
04:18 29 Feb 24
We have been very pleased with all the service technicians who have serviced our equipment, and were similarly happy with Carson, who came this week to check our furnace. He was thorough in checking all the required items on the service checklist, and as I like to understand what the work, Carson explained what he was doing and why, and how the system functioned. We regretted that we couldn’t justify purchasing some of the equipment recommended to improve the furnace operation, but it was a five-star experience. Thank you, Western, for the excellent technicians you have sent us, and thank you Carson, for your pleasant and thorough assistance.
Bill Henderson profile picture
Bill Henderson
01:13 26 Jan 24
Wonderful experience with Mark, Shawn and Brenan. They were prompt, courteous and professional. Furthermore we appreciate their transparency, work ethic, honesty and commitment to their craft. Great people equal great results.
Bill Henderson profile picture
Bill Henderson
01:13 26 Jan 24
Wonderful experience with Mark, Shawn and Brenan. They were prompt, courteous and professional. Furthermore we appreciate their transparency, work ethic, honesty and commitment to their craft. Great people equal great results.

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About Orem Utah

Orem is a city in Utah County, located in north-central Utah about 45 miles south of Salt Lake City. The city sits at an elevation of around 4,756 feet, near the eastern shore of Utah Lake, with Mount Timpanogos rising to the east. It borders Provo to the south and Lindon to the north, covering 18.4 square miles with a population of 96,646. Popular local spots include Hang Time Adventure Park, Dreamwalk Park, Mount Timpanogos Park, and Nickel City.

 

FAQs

What is Orem Utah known for?

Orem, known as “Family City USA,” is home to Utah Valley University, one of the largest public universities in the state. The city also hosts the annual Timpanogos Storytelling Festival and sits at the base of Mount Timpanogos, which offers year-round outdoor recreation.

How long does an AC replacement take in Orem?

Most AC replacements take between 4 and 8 hours to complete. Bigger jobs, like swapping in a new heat pump or upgrading ductwork, may need a full day. Our team walks you through the timeline before work begins, so you know what to expect.

How much does AC replacement cost in Orem Utah?

The cost depends on your home size, system type, and efficiency rating. A basic central AC swap costs less than a high-efficiency heat pump install. We offer transparent quotes, so you get a clear number upfront without guesswork.

Should I repair or replace my air conditioner?

Repair usually makes sense if your unit is under 10 years old and the fix costs less than half the price of a new system. If the unit is older, repairs are adding up, or efficiency has dropped, replacement is the smarter long-term move.

What size AC do I need for my Orem home?

The right size depends on your square footage, ceiling height, insulation, windows, and sun exposure. Our technicians run a proper load calculation during the initial assessment to match the system to your home. Oversized and undersized units both lead to comfort and efficiency problems.

Do you offer financing for AC replacement?

We offer flexible financing plans so you can cover the cost of a new system over time. In many cases, the monthly energy savings from a newer, more efficient unit help offset the payment. Ask about current financing deals when you book your appointment.

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