Local Reviews
for Pleasant Grove, UT
Our Reviews by City
Amazing Service
Dave - Pleasant Grove, UT 84062
Tyler did an amazing job. I asked about suggestions given that the unit is older. He is super knowledgeable and helpful in planning to update my system.
Response from Western Heating & Air Conditioning (Orem):
Hello Dave, thank you for giving Taylor a 5 star review!
Great Service
Julio - Pleasant Grove, UT 84062
Response from Western Heating & Air Conditioning (Orem):
We’re so glad you had a good experience.
Great and thorough service
Joe - Pleasant Grove, UT 84062
Response from Western Heating & Air Conditioning (Orem):
We appreciate you Joe, Kade is a wonderful team member here at Western and very knowledgeable.
Excellent service, the technician was knowledgeable and explained things well.
Jacklin - Pleasant Grove, UT 84062
I was very happy with the service and the work that he did. I strongly recommended Western Heating and Air; the technicians know what they are doing and they are efficient with their work.
Response from Western Heating & Air Conditioning (Orem):
You are so wonderful Jacklin, we are thankful for the review for Taylor G.
Simple and to the point
Hannah - Pleasant Grove, UT 84062
My experience with Ryan Hansen was great! I was disappointed to hear that my repairs would be costly, but he was very helpful and direct, answering my questions without being round about or pushy. He also wanted to make sure I knew about all of the options available to me, and did not treat me like I had no idea what was best. I would be happy to have him back. Thanks, western heating and air for great service!
Great Service!
Bob - Pleasant Grove, UT 84062
Garret replaced a part and solved the problem. Awesome!
Response from Western Heating & Air Conditioning (Orem):
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Great service!
Carey - Pleasant Grove, UT 84062
Garrett was great to work with!
Response from Western Heating & Air Conditioning (Orem):
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
Amazing service.
Bart - Pleasant Grove, UT 84062
Response from Western Heating & Air Conditioning (Orem):
We love seeing a 5 star review, thank you Bart!
Excellent, and knowledgeable technician.
Phillip - Pleasant Grove, UT 84062
Jose did a great job fixing our furnace and doing a thorough job explaining the repairs to be made, and then doing them well.
Response from Western Heating & Air Conditioning (Orem):
Amazing review Phillip - thank you for giving us 5 stars.
Great service!
Bob - Pleasant Grove, UT 84062
Solved Problem
Response from Western Heating & Air Conditioning (Orem):
Thank you Bob!
Timely Service when needed, Fixed the problem
Richard - Pleasant Grove, UT 84062
Response from Western Heating & Air Conditioning (Orem):
Richard, your 5 star review is appreciated so very much!
Friendly and detailed service
Susan - Pleasant Grove, UT 84062
We’ve been using them for about 10 years and always been happy with their service. The technicians are very knowledgeable as well as respectful. The only issue we had this week was they missed their first appointment, which was odd for them. However they explained what happened, apologized and rescheduled. I would recommend them to all my friends.
Response from Western Heating & Air Conditioning (Orem):
Susan, thank you for this kind review and I am so glad we were able to work everything out.
Very thorough and informative
Jason - Pleasant Grove, UT 84062
Parker was very helpful in taking the time to explain everything about what was happening and what he was doing. He was very patient with my questions and his time and allowed me to learn what I wanted.
Response from Western Heating & Air Conditioning (Orem):
Jason, happy to hear that Parker was so helpful, thank you for giving him 5 stars.
Cost was excessively high.
Contreras - Pleasant Grove, UT 84062
The part the technician changed in 10 minutes costs $9.00 in HomeDepot. However, I had to pay $244.00. The price was by al means excessively high. You have done work for us in the past and I have been satisfied, that’s why si called you, but this time you lost me as your client.
Response from Western Heating & Air Conditioning (Orem):
Cesar, I am glad I was able to speak with you today and talk through your concerns with your appointment. I am really glad we were able to come to a conclusion and we got you taken care of.
Good service and friendly. I like not being pushed into buying something
Daniel - Pleasant Grove, UT 84062
Response from Western Heating & Air Conditioning (Orem):
Great review
Great service
Albert - Pleasant Grove, UT 84062
Nice young man
Response from Western Heating & Air Conditioning (Orem):
We appreciate your review.
Friendly service, professional!
Britt - Pleasant Grove, UT 84062
We had an excellent experience! He fixed our A/C and it's working awesome! I would definitely call this company again!
Response from Western Heating & Air Conditioning (Orem):
Fantastic review and your 5 star rating is so wonderful.
Great, competent, friendly service.
Stan - Pleasant Grove, UT 84062
Response from Western Heating & Air Conditioning (Orem):
Stan, we appreciate you letting John come service your home today. Thank you for this 5 star review
Good service.
Todd - Pleasant Grove, UT 84062
Response from Western Heating & Air Conditioning (Orem):
Todd, we appreciate your review for Adam. Thank you!
Great service
K'Ann - Pleasant Grove, UT 84062
Western Heating and Air provide high quality service. They tell you how it is and don’t try to sell you stuff you don’t need!
Response from Western Heating & Air Conditioning (Orem):
K'Ann, you have explained Western so well, we appreciate this review greatly.
Did a good job
Albert - Pleasant Grove, UT 84062
Response from Western Heating & Air Conditioning (Orem):
Albert, thank you so much for giving Ty a review! We do appreciate customer feed back.
Very Informative, did a good job.
Berney - Pleasant Grove, UT 84062
Response from Western Heating & Air Conditioning (Orem):
Berney, being informative is one of our goals, thank you for the review
Very friendly and truthful
Syocom - Pleasant Grove, UT 84062
I have had nothing but a great eceriance with them.
great service, honest and willing to work with you!
Stephanie - Pleasant Grove, UT 84062
Mr. Gentry was very timely. He did a fantastic job figuring out the problem and taking the extra time to work with your financial needs. He was very hard working, honest, willing to go the extra mile to make sure all of our needs were taken care. Last year when our heat exhanger went out on our furnance the technician was very similar to Mr. Gentry. They took great care to listen to what our needs were and not the company's needs. they even went the extra mile to fund that our 19yr old unit was still under warranty. I will call this company every time!! You can expect, honest, hard working, kind and generous people. We found this to be a very positive experience! two thumbs up for sure!!
Great service. Honest.
Alesha - Pleasant Grove, UT 84062
Quick.
Hunter B.
Furnace and ac replacement
Jason B.
This system will get a $2000 rebate from Rocky Mountain power. $800 rebate from dominion energy.
Tyler H.
We screwed all 5 supply vents to the ceiling, and two return vents as well.
Jason B.
Furnace changeout
Hunter B.
Arrived at job and and found system to be operating, after looking into system and doing some testing. Also checking with tech support we have confirmed the pressure switch was bad. Brady or a service tech will be out to replace pressure switch when we revive it. The furnace is operational just won’t kick into high stage.
Tyler H.
Furnace and aircconditioning replacement 80% 2stage everything
Stephen B.
Furnace changeout
Jason B.
Furnace and ac replacement
Spencer M.
Installed dryer vent and flapper
Jason B.
installed furnace, coil, condenser with gravel and pad. Installed filter and filter rack 16x25x1 Installed lineset Installed condensate pump and hose Tested system Charged ac As per Jason, we need to send out a service tech to take a look at the furnace, the pressure switch isn't working correctly, and when he tried to order the part he was told they don't make them anymore.
Hunter B.
We showed up to asses why the ac wasn’t working. The homeowner said he went and pushed the disconnect in and it fired right up. Looked everything over and it was running good.
Stephen B.
Ac changeout and ductwork
Kevin K.
6/5/21 warranty install - returned to put furnace up on a box added 20x25x1 filter upsized return drop from 8x20 to 8x24 * need to return to install b vent flex for exhaust pipe.
Tracy F.
A.c. Warranty says coil keeps freezing up Filter was plugged see pics if necessary. Checked charge at 8 degrees of sub cooling Replaced 16x20x1 filter Recommended that you change filter once every 1 to 3 months If freezes again check filter.
Jason B.
Ac add on
Wayne R.
Gas was leaking by valve. Tightened it up. Bubbled everything. Didn’t find anything else.
Jeff M.
AC tune up refer to health inspection report form. Static is a little high and mostly impart to the return pressure being as high as it is. Ideally we have a return between .05-.15 and given state of duct work it’s over double this has a negative effect on pressures down the line. There appears to be oil around suction line coming from evaporator coil connection but no refrigerant detected this may be just residual oil from install or from some other means temperature split does appear to be way off from what would be expected to with current ambient temperatures we will just want to monitor the equipments performance. Equipment is within manufacture specifications. Would highly recommend putting surge protectors on indoor and outdoor units they have components that are more sensitive to surges than the basic equipment is concerned. Outdoor unit would recommend placing a hard start on board to keep start windings for compressor healthy and strong for the duration of its life. No IA
Spencer D.
Complete dual AC tuneup we need to address high static pressure upstairs at a .97 and clean the downstairs blower wheel.
Gabriel B.
I performed an AC tuneup on a Amana system. The system is working properly with no concerns at this time. I changed the filter See health report card for more details.
Wayne R.
Came out found out humidifier bypass cover fell off and showed her the pad how to change and how often. Showed her spring and summer on that. Flow tech is sending signal, but she is still getting deposits and scaling. Need to get in touch with flow tech representative and talk with him. She also wants to know what the warranty is if she isn’t happy with the flow tech.
Tyler B.
I preformed 2 AC tune ups today, the only thing i have to report is the attic condensers cap was reading out of rang due to over amping compressor. I replaced it and suggested 2 hard starts, to keep it from happening again to either of the condensers. Both AC where running when i left.
Taylor G.
Came out for no cool. Found the capacitor was testing bad. It was one we installed in 2019. I replaced under warranty. While here I performed a msc prepaid tune up. I found the static pressure is high due to filter being a 1â€. Found all electrical components are testing properly and working properly see health report card. Replaced filter. Gave options for new water heater and flow tech. Also gave option to get a price for a new system due to age and having issues in the past with system. Options were declined today. System was working properly when I left the call.
Spencer D.
Complete AC tuneup checked for any leaks. Cleaned the blower and sign customer up for one year MSC
Wayne R.
Came out couldn’t get the squeal but foundation dirty filter. Recommended changing every month. If sound comes back let us know.
Kevin K.
Ac start up everything working properly, ac was a bit overcharged so I removed a few ounces.
